Getting a blank screen when trying to reconnect Voya

System
System Member admin
edited March 17 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Issues with VOYA - again

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  • DVitale
    DVitale Quicken Windows Subscription Member ✭✭

    Same here. A few weeks ago, I was able to download my Voya transactions, but now Quicken has deactivated the online update. When I try to set it up again, it asks me to sign in to the Voya website to activate it again, and after signing in, I just get a black screen and nothing happens. This is very, very annoying.

    Daniel

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DVitale,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • You mentioned this started a few weeks ago. Do you recall when it started?
    • Did you see any error messages/codes when the accounts got disconnected?
    • Was there anything that happened around the same time, such as restoring a backup?
    • Which web browser are you using?
    • Have you tried using a different web browser?
    • Do you use a VPN, anti-virus, or firewall?

    I look forward to your reply!

    Quicken Kristina

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