Getting a blank screen when trying to reconnect Voya

System

This discussion was created from comments split from:

Issues with VOYA - again

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DVitale

Same here. A few weeks ago, I was able to download my Voya transactions, but now Quicken has deactivated the online update. When I try to set it up again, it asks me to sign in to the Voya website to activate it again, and after signing in, I just get a black screen and nothing happens. This is very, very annoying.

Daniel

Quicken Kristina

Hello @DVitale,

Thank you for reaching out! To help troubleshoot, please provide more information:

• You mentioned this started a few weeks ago. Do you recall when it started?
• Did you see any error messages/codes when the accounts got disconnected?
• Was there anything that happened around the same time, such as restoring a backup?
• Which web browser are you using?
• Have you tried using a different web browser?
• Do you use a VPN, anti-virus, or firewall?

I look forward to your reply!

Quicken Kristina

Hello @DVitale,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!