Connection to Victory Capital

MVW

Version R66.28 Build 27.1.6628 Windows 11

Has anybody gotten Quicken to connect and download from Victory Capital?
I'm getting CC-501 or CC-502 errors. Quicken phone support so far has not figured it out, even on "escalation."

Tried a 'new' database just to see if it was something in my data I was using. Nope.

Any suggestions welcome. Thanks

Quicken Anja

Hello @MVW,

Thank you for the detailed explanation.

Upon reviewing your account on our end, we see that you're receiving an internal FDP-102 (CC-502) error.

A CC-502 error is typically caused by maintenance or temporary issues on the bank’s servers that Quicken uses to connect, even if you can log into the bank’s website successfully. Because of that, we actually recommend not deactivating and reactivating accounts when troubleshooting this specific error, as it can sometimes introduce additional connection problems.

Please review this support article for more information. Here are the recommended guidance:

1. Refresh the account connection

• Open the affected account register.
• Click the Gear icon in the upper-right corner.
• Select Update Now and follow the prompts.

Repeat this for any other accounts showing the error.

2. Wait and retry
If the error continues, wait one full business day and try updating again. CC-502 errors are often related to temporary server maintenance on the financial institution’s side.

If the problem continues after following the guidance above and waiting a business day (which it sounds like you already have), then we recommend contacting Quicken Support so they can review your logs and connection attempts in more detail.

Thank you!