Wells Fargo Update Error

KernBuckle
KernBuckle Quicken Windows Subscription Member ✭✭
edited March 25 in Download, Add/Update Accounts (Windows)

Several attempts to update/download WFB. The only message is "an error occurred".

No Error Code.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @KernBuckle,

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide a screenshot of the error message you are receiving when attempting to connect?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
      • Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • KernBuckle
    KernBuckle Quicken Windows Subscription Member ✭✭

    There is NO error message. Just "an error has occurred".

    Started this morning, it has worked before. I have made no changes, VPN/AV or anything else.

    All other accounts download OK. It is just WFB.

  • KernBuckle
    KernBuckle Quicken Windows Subscription Member ✭✭

    File is on my Hard Drive

  • Quicken Anja
    Quicken Anja Moderator mod

    @KernBuckle Thanks for the additional details. Since we’re not seeing any specific errors on our end, we’ll need a bit more information to narrow this down.

    I know you mentioned there’s no error code, but if you’re able to provide a screenshot of exactly what you’re seeing (“an error has occurred”), that would still be very helpful for us to review.

    Additionally, could you clarify a couple things:

    • Are you running this through One Step Update, or updating the account another way (e.g., Update Now from the account register or Online Center)?
    • Is this account using Direct Connect?

    Looking forward to your reply!

    -Quicken Anja
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  • KernBuckle
    KernBuckle Quicken Windows Subscription Member ✭✭

    It is now working again. I made no changes to my download, so maybe it was on WFB???

    Thanks for your help

  • Quicken Anja
    Quicken Anja Moderator mod

    Glad to hear it’s working again, @KernBuckle! It does sound like it may have been a temporary issue on the bank’s side.

    If it happens again, feel free to reach back out! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • KernBuckle
    KernBuckle Quicken Windows Subscription Member ✭✭

    Not working again. Ugh.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I have no issues connecting/downloading from Wells Fargo Bank, so it's not the bank's servers. The first troubleshooting step I would try is Resetting the connection.

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