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Marcus by Goldman Sachs downloads transactions but I can't add new accounts?

jasonpbyu

I see several discussions and even some by Quicken Staff saying that Marcus no longer supports downloads, that is incorrect. It updates my deposits and withdrawals just fine into my accounts. However it no longer shows up to let me create new accounts.

Has any resolution been figured out here or are we just resigned to update new accounts manually? Seems crazy that Quicken is saying downloads are no longer supported when they clearly are downloading (as of 2 minutes ago for me), but I can't setup new accounts.

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jasonpbyu

Tagging @Quicken Kristina and @Quicken Alyssa as they have been involved in these posts.

Quicken Anja

Hello @jasonpbyu,

Thanks for bringing this to our attention!

Marcus by Goldman Sachs has officially discontinued support for new Quicken connections, which is why it no longer appears as an option when trying to add accounts.

The reason your existing accounts are still downloading is that they were set up before this change. Those connections can sometimes continue working for a while, but they’re technically no longer supported and could stop at any time.

So while it looks like downloads are still happening, there’s no way to add new accounts through Quicken anymore, since Marcus removed support on their end.

Hope this helps!

imdcareys

@Quicken Anja

Where you said: "The reason your existing accounts are still downloading is that they were set up before this change. Those connections can sometimes continue working for a while, but they’re technically no longer supported and could stop at any time."

Is there some sort of precedent/pattern as to how long after this kind of announcement is made that institutions actually stop downloading altogether?

Thank you :)

Quicken Alyssa

@imdcareys,

Thank you for following up and posing this question.

Unfortunately, no, there is not a specific or estimated time frame we can provide for this. It is uncommon that connections continue working after an institution discontinues service. As Anja stated earlier, they can sometimes continue working for a short time, but we do not know when the financial institution will completely sever the connection.

I apologize that we are unable to provide more information than that.

imdcareys

Here's the text from a chat I had with them today. I didn't really get an answer about Quicken and/or Intuit, but maybe it will be helpful to other users:

2:46 PM
You are now connected to XXXXXXXXX
Hello. I would be happy to answer any questions you have today. What can I assist with?
2:46 PM
The ability to download transaction records to Quicken through the Intuit Exchange Hub.
2:47 PM
I hear that you are no longer allowing new connections to Quicken users, so I am wondering whether the service is also going to be disconnected for current customers, and when that is likely to happen.
2:48 PM
Sure, let me assist you with your inquiry. Allow me a few moments and I'll be right back.
2:49 PM
Marcus is compatible with third-party apps that aggregate financial accounts into one dashboard. Sometimes those third-party apps may not pull the most recent account information from Marcus, so you may notice a discrepancy from time to time. Logging into Marcus app or marcus.com directly will show your up-to-date account information.

Now I wouldn't be able to advice when the service will be disconnected for all user, including current. If you continue to experience issues with linking your Marcus account or viewing updated balances and transactions, we recommend you reach out to the third-party application for support.
2:52 PM
What kind of apps aggregate financial accounts into one dashboard? It doesn't sound like Quicken since we can do a ton more with the detailed transaction records.
2:54 PM
I understand about your comment on features of the app, and apologize for this inconvenience. Please know that we value your feedback and have forwarded this issue to the correct department.
2:56 PM
Please let me know if there's anything else I can assist you with!
2:57 PM
I haven't had an issue yet, but I need to continue to be able to download the detailed data from Marcus Savings into Quicken.

Quicken Alyssa

@imdcareys,

Thanks for reaching out to them and sharing that experience with us.

I hope it is helpful for others as well.

Thanks again!