Money Market FZDXX not tracking in Quicken Mac (Ticket #12299543/CTP-16655)

Sammy
Sammy Quicken Mac Subscription Member ✭✭✭✭
edited March 28 in Investing (Mac)

Hi Laura,

Thanks for looking into the Quicken and Fidelity issue. Getting hold of customer support during the day is not convenient.

Could you please share the information we need to resolve this? I am pretty sure the customer support team is given a list of items to check off; we can follow the same list. This would be a lot more convenient.

Thanks

Quicken Deluxe for Mac (8.5.1)

(Quicken User since 1988)

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Sammy,

    Thanks for reaching out!

    We understand wanting a checklist or list of items to work through; it would definitely be more convenient. Unfortunately, in this case, there isn’t a standard list we can provide. As advised in the Community Alert, contacting Quicken Support is necessary because the team needs to gather specific information, such as screenshots, log files, and account details, to properly escalate this issue to Tier 2.

    There’s no way to bypass this process, as the data collected by Support is necessary to investigate and resolve the problem with FZDXX not tracking in Quicken for Mac.

    We appreciate your understanding and patience!

    -Quicken Anja
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