Has The Bil Paying Process Changed

Question

I have been a Quicken for a long time and I was comfortable with the system.  I had all of my recurring bills set up for automatic entry and would visit weekly to enter additional payments.  I was able to enter payments into the checking account register, enter "send" in the check number column and trigger the update.  Instructions were sent to my bank and everything worked smoothly.

It seems that Quicken has changed and I can no longer follow the same procedure.  I must go to Bills and Income and enter bills.  Quicken is sending checks on my behalf and now I have a limit on the number of payments.  If I exceed that number I have to pay a service charge to make additional payments. Bill paying took a few minutes in the past but the changes have forced me to revise my process and it does not work as effortlessly as it did in the past.  Quicken asks for information that I have entered in the past (account numbers and mailing addresses) when I try to make a payment

I assume that I missed the notice of the changes, or maybe I am overlooking a simpler solution. When was the bill payment procedure changed and is there a resource that will explain the chanbes

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello @dqwiggi,

We haven't heard back from you in a while. Do you still need assistance?

If so, were you able to check the info provided by @NotACPA?

Check back and let us know! Thank you.

NotACPA · Answer

BillPay, initiated from within Q, can only happen when the connection to your bank is via "Direct Connect", because that's the only connection method that allows Q to send info.

SO, has your connection changed to something other than DC?  Click TOOLS, Account List and look in the "Transaction Download" column next to your bank account for this info.

If that's not the issue, there's always been a limit on the free payments you can initiate and a fee if you go over that limit … that hasn't changed.

Also note that, in the summer of 2025, Q's prior BillPay provider exited that business … so Q had to change providers.  Some previously supported billers weren't immediately supported … and some still aren't.