Missing Transactions with Barclays Bank Delaware, No errors (Edited)

245

Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Grt2fly , @pommeej , and @annetteward5 ,

    Thank you for letting us know you are experiencing this issue with Barclays.

    This issue has been escalated internally. I recommend monitoring the alert, as it will be updated with any new information as it becomes available.

    I hope this helps!

    Quicken Carlos

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  • pierre.belger
    pierre.belger Quicken Windows Subscription Member ✭✭
    edited April 15

    Same here. Online balance at the bottom of the register updates fine but no transactions. Reset/reactivate did not work. Using Quicken Classic Business & Personal, Version: R66.28 on ACER laptop.

  • jadorisio
    jadorisio Quicken Windows Subscription Member
    edited April 15

    I have the same problem. Log files sent just in case. Extremely frustrating!

  • JKP
    JKP Quicken Windows Subscription Member ✭✭
    edited April 15

    I have windows 10. Have Barclay World Master Card. No transactions received since April 3rd. I do update of all accounts, they are completed, no error message. Other accounts download normally. Everything is normal looking, but I have several posted and pending transactions on Barclay's web site, but they do not load into Quicken. I have reset the account, without any errors or issues. Still the same results. How do I fix?

  • ruledbycats1
    ruledbycats1 Quicken Windows Subscription Member ✭✭✭
    edited April 15

    Same here appears since at least 06 APR.

  • ruledbycats1
    ruledbycats1 Quicken Windows Subscription Member ✭✭✭
    edited April 15

    Same problem here, and ditto on the frustration.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 15

    Hi @JKP and @ruledbycats1,

    Thanks for reaching out to the Quicken community.

    We are aware of connectivity issues with Barclays Bank Delaware; the issues have been escalated internally. I recommend monitoring the alert as new updates become available. The alert will be updated.

    Here is the alert:

    I hope this helps!

    Quicken Carlos

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  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited April 15

    This is getting to be a total nuisance!

  • RonR
    RonR Member ✭✭✭
    edited April 12

    On April 8, "Quicken Laura" - (Ticket#12341332) - reported that some users were having issues with transaction downloads (i.e., transactions from Barclays Bank are no longer able to be downloaded either automatically or otherwise) and that this issue had been escalated internally with no anticipated time for resolution. I have no transactions that appear from and after April 3. Without the ability to have the Barclay transactions download successfully, Quicken is pretty much useless for me - it's where over 95% of my transactions happen. Is the community continuing to have this same issue? Anyone have any official insight from Quicken? Thank you.

  • adbord13
    adbord13 Quicken Windows Subscription Member
    edited April 15

    My Barclays JetBlue Card stopped downloading into Quicken on April 3 2026.

    I have reset the account, but it did not fix the issue.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 15

    Hello All,

    Thank you for continuing to report your experiences—we understand how frustrating this is.

    This issue has been identified and is being tracked in this Community Alert. Our teams are actively working to resolve it. At this time, there is no ETA for a fix.

    For the latest updates, please be sure to bookmark the Community Alert. Any new information or progress will be posted there as soon as it becomes available.

    We appreciate your patience while this is being worked on! Thank you.

    -Quicken Anja
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  • NormanV
    NormanV Quicken Mac Subscription Member ✭✭
    edited April 15

    Thank! "Upvote" from me too… Same issue for about a week with Barclays

  • Rayb84
    Rayb84 Quicken Mac Subscription Member
    edited April 15

    Yes. My problem exactly! April 3 was last date of any downloaded transactions. Has not happened before. Displays accurate online balance, but won't download.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited April 15

    This looks, to me, like a Quicken (and not an Intuit or BarclayBank) issue … because a review of the SyncLog where EWC transactions are stored SHOWS the following transaction was downloaded … but it wasn't imported or matched in Q.

    "postedOn":"2026-04-10","payee":"BILL PAYMENT AT&T/BELLSOUTH (Cash)","coa":{"type":"UNCATEGORIZED","id":"0"},"amount":-138.0900,"state":"CLEARED","matchState":"NOT_MATCHED","knownCategoryId":"7500250000","mlKnownCategoryId":"7500250000","cpData":{"id":"1316694605","txnType":"PAYMENT",

    "postedOn":"2026-04-10","txnOn":"2026-04-10","payee":"BILL PAYMENT AT&T/BELLSOUTH (Cash)","memo":"BILL PAYMENT AT&T/BELLSOUTH (Cash)","amount":-138.0900,"inferredPayee":"AT&T","inferredCoa":{"type":"UNCATEGORIZED","id":"0"},"cpCategoryId":"1302"},"type":"CASH_FLOW"}

    Why it appeared twice in the download is anybody's guess … but it should have been imported at least once.

    Here's the txn that I recorded in Q when I first received the bill.

    image.png

    No new/duplicate txn was recorded either.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 15

    Hi all,

    Thanks for letting us know you are experiencing this issue. We understand how frustrating this can be.

    We are currently aware of the issue with Barclays Bank Delaware, and our teams are actively working on it. Unfortunately, there are no updates available at this time.

    I recommend monitoring the alert, as it will be updated as soon as we have more information.

    Thank you for your patience.

    Quicken Carlos

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  • CatieW
    CatieW Quicken Windows Subscription Member
    edited April 15

    The problem with Barclays Bank downloads still exists as of today. Hate the idea of entering those transactions manually.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited April 15

    I don't know that the QMac & QWin issue are the same, since they appeared at about the same time would make one think so, but since the code for the 2 are so different are so different that seems unlikely if my understanding, as posted, is correct.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited April 15

    I SUPPOSE this could be an Intuit issue, since it's hitting both QWin and QMac, but to impact only BarclayBank and not others seems odd.

    Now, since my card (AAdvantage Mastercard) and perhaps others are migrating to Citibank, there could be something going on there … but why that move would impact Intuit baffles me.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • gideonesq
    gideonesq Quicken Windows Subscription Member
    edited April 15

    Same issue here with Barclays - for over 2 months now. Have called Support, but get the same reply each time - they have escalated it and have no idea of the timing to fix it.

    Getting frustrated.

    [Edited - Readability]

  • irish316
    irish316 Quicken Windows Subscription Member, Windows Beta Beta
    edited April 15

    You can't even do a manual import of a QFX file from the Barclaycard website. I get an error that says Quicken is unable to complete your request. [OL-221-A]. Then further below the popup says [OL-221-B].

  • DBOLO
    DBOLO Quicken Windows Subscription Member
    edited April 15

    I'm having the same problems (again)

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @DBOLO,

    This issue is still open and currently under investigation. We will update the Community Alert as soon as new information becomes available.

    Thank you for your patience and understanding.

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @irish316,

    Thank you for your feedback. I’m sorry to hear that you’re encountering an error while downloading a QFX file from Barclaycard.

    According to the Quicken OL-221 article:

    In order to make transaction download into Quicken possible, financial institutions create specifically-formatted Quicken files. Sometimes, these files are changed in a way that prevents them from downloading into Quicken.

    This error usually indicates an issue with the file itself. Unfortunately, we don’t have access to the servers that provide this information, so I recommend contacting Barclays support for further assistance.

    Thank you for your understanding.

    Quicken Laura

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  • Mgk42760!
    Mgk42760! Quicken Windows Subscription Member ✭✭
    edited April 15

    DItto here…..Why do we have to pay a yearly fee when transactions do not work? They still do not work for Fidelity Net Benefits. Can Quicken explain the yearly fee for when things do not function?

  • bobz
    bobz Quicken Windows Subscription Member ✭✭

    I found something interesting. In addition to the Quicken downloads I would get alert e-mails from Barclays for each transaction. I haven't gotten one since these issues started. Dunno if there's any relation but just thought I'd point that out. I have notified Barclay's of this issue.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 15

    Hello All,

    Thank you for updating this discussion with your comments and concerns.

    We appreciate you reaching out to the bank as well, and apologize that this issue is ongoing.

    That being said, you can track any progress or changes to this situation by bookmarking the Open Alert.

    Thanks again!

    Quicken Alyssa

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  • mrench01
    mrench01 Quicken Windows Subscription Member
    edited April 15

    I have not been able to get my Barclays Arrival Mastercard to download new transactions since 2/26/2026 into Quicken. I have deactivated and reactivated and also reset the Quicken Express Web Connect to Barclays multiple times. This does not fix the issue. It will show the balance in the pop-up window which matches what I see online from Barclays. But Quicken just doesn't update the register with any new transactions. I tired sorting the register and I don't see any issues. It's always sorted by "latest or newest" transactions. When I go to Barclays and manually download the transaction data from 2/26 to today 4/12, Quicken says 0 transactions imported. I get no error messages. I really do not want to manually input or use a .csv file to update my register because when this eventually gets fixed, it will have duplicate entries that will need fixed. I do not understand why this is taking so long to resolve. When I contacted Barclays support, they are pointing the finger at Quicken.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi everyone,

    I’m sorry for any inconvenience this may be causing. I understand how concerning it can be to not have a reliable connection for downloading transactions. Our team is actively working on this issue, but at this time, there is no estimated resolution. We will update the Community Alert as soon as new information becomes available.

    Thank you for your understanding.

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @bobz,

    Thank you for sharing this information; it’s very helpful. I’ll make sure to pass it along to the appropriate department.

    Quicken Laura

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