Hanscom Federal Credit Union download BROKEN

jklambert
jklambert Quicken Windows Subscription Member
in Download, Add/Update Accounts (Windows)

HFCU recently changed their whole online system. I had to deactivate and relink all my accounts in Quicken, which took several tries to get right. It was fine for a couple of days. Now I cannot download, cannot relink, nothing. It just keeps saying my credentials are not correct. Since I can log into the website and the app, I know that is not true. Please help.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Website credentials, and Q login credentials aren't necessarily the same thing.

    Do either your website ID, or password, contain any special characters? If so, which? Some special characters can't be used from Q because they disrupt the communication protocol between Q and the bank.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jklambert,

    We haven't heard back from you in a while. Do you still need assistance?
    If so, could you please provide the answers to @NotACPA's questions?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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