Unable to add Fidelity account, seeing "Sign in to Fidelity Investments failed. Try again." error

System

This discussion was created from comments split from:

Unable to Link Existing Quicken Invest. Accounts to Fidelity Accounts after Fidelity Reauthorization

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Mark Valpreda

When I try and add my Fidelity account in Quicken, I get an error

Sign in to Fidelity Investments failed. Try again.
Sorry, the sign in failed due to time out or a connection error.
Select Sign In to authenticate via your web browser.

Click on Sign In again. Looks fine….I get this:

Your accounts have been authorized successfully!
You will now be redirected back to Quicken. If you are not redirected in a few seconds, you can close this window and return to Quicken

But then back to the error.

Quicken Kristina

Hello @Mark Valpreda,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools. I see that you're getting a CC-505 error, which usually happens when there is a temporary issue with the connection. I can also see that you contacted Support and they recommended that you wait 24-48 hours and try again.

If, after waiting 24 hours, the issue persists, please follow these steps from our article on CC-505 errors:

Try refreshing your online account information:

1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).

2. Select Update Now.

3. Follow the on-screen instructions to complete the update.

4. Repeat these steps for each financial institution experiencing this error.​

If the issue persists

Try the steps above again the next business day. If the problem continues for over 48 hours contact Quicken Support for assistance.

I hope this helps!