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Discover Card and Online Services

VCX

I can't get my Discover Card to update using the Online Services. I was able to connect my Discover Savings with the online services. Why will Online Services with Chase Bank not connect?

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Online Banking

Windows

OLB

Express Web Connect+

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Quicken Alyssa

Hello @VCX,

Thank you for sharing your experience with us.

After checking your connections internally, I am not seeing any errors on our end, which is good news. However, I am unclear about what you are having issues with. Please provide more information:

How long has this issue been happening?
Are you having issues updating accounts with Chase and Discover?
Are you seeing any error messages on your end?
Are these existing accounts, or are they being added to Quicken for the first time?
Are your balances updating, but not bringing in new transactions?

The more information you can provide, the better!

Additionally, screenshots of what you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

philbeccia

Also I can't get my Discover Card to update using the Online Services.

Quicken Alyssa

Hello @philbeccia,

Thank you for adding to this discussion.

After checking your internal connections, I can see that you are getting an FDP-350 error. In Quicken for Windows, that translates to a CC-901 error.

For context, CC-901 generally appears when Quicken detects that your account authorization needs to be refreshed. This can happen if:

Your security token has expired, and you need to re-enter your credentials.
Your login information needs to be refreshed.

You can resolve this by reauthorizing your Discover account:

Click Reauthorize in Quicken.
Click Sign In on the next dialog.
Enter your Discover username and password, then click Sign In.
Select the accounts you want to authorize and click Authorize.
You should see a Success message once complete.

Important: If you have multiple Discover accounts or instances in Quicken, you may need to authorize each one individually. Make sure you don’t uncheck accounts unless you don’t want them in Quicken, as that would revoke their authorization.

If reauthorizing doesn’t resolve the issue, you may need to follow the steps in this Support Article to deactivate and reactivate the affected accounts.

Let us know if you continue to see the error after completing these steps.

Thanks again!

Quicken Alyssa

@philbeccia & @VCX,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Brian Biggs

I am STILL having the same problem, so I don't think this problem is resolved. About a month ago my Discover Card stopped downloading transactions. I forget the error I was getting, but I was just waiting it out to see if it would resolve itself. It did not.

I eventually tried to click the "Fix It" button in Quicken when the download failed. It did not fix it. I deactivated the account and tried to reconnect. No luck. Went to the Discover site and deactivated third party access for my card. Went back to Quicken, started the authorization process all over again, and still can't connect. Discover authorizes my request, but Quicken continually returns this error:

My default browser is Firefox, but I have tried this with Chrome and Brave as well. Same result.

This appears to me to be a Quicken issue and not a Discover issue.

Quicken Anja

Hello @Brian Biggs,

Thanks for sharing the details.

Please try the following steps below and see if it resolves the issue:

Create a backup of your Quicken file first.
Deactivate all Discover Card accounts in Quicken.
1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
6. Click OK to the confirmation message.
7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
Revoke Quicken’s third-party access from your Discover account on their website.
Reactivate the accounts in Quicken.
1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
5. Click Next then Done on the last prompt.

Let us know how it goes!