Discover Card and Online Services

VCX

I can't get my Discover Card to update using the Online Services. I was able to connect my Discover Savings with the online services. Why will Online Services with Chase Bank not connect?

Quicken Alyssa

Hello @VCX,

Thank you for sharing your experience with us.

After checking your connections internally, I am not seeing any errors on our end, which is good news. However, I am unclear about what you are having issues with. Please provide more information:

• How long has this issue been happening?
• Are you having issues updating accounts with Chase and Discover?
• Are you seeing any error messages on your end?
• Are these existing accounts, or are they being added to Quicken for the first time?
• Are your balances updating, but not bringing in new transactions?

The more information you can provide, the better!

Additionally, screenshots of what you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

philbeccia

 Also I can't get my Discover Card to update using the Online Services.

Quicken Alyssa

Hello @philbeccia,

Thank you for adding to this discussion.

After checking your internal connections, I can see that you are getting an FDP-350 error. In Quicken for Windows, that translates to a CC-901 error.

For context, CC-901 generally appears when Quicken detects that your account authorization needs to be refreshed. This can happen if:

• Your security token has expired, and you need to re-enter your credentials.
• Your login information needs to be refreshed.

You can resolve this by reauthorizing your Discover account:

1. Click Reauthorize in Quicken.
2. Click Sign In on the next dialog.
3. Enter your Discover username and password, then click Sign In.
4. Select the accounts you want to authorize and click Authorize.
5. You should see a Success message once complete.

Important: If you have multiple Discover accounts or instances in Quicken, you may need to authorize each one individually. Make sure you don’t uncheck accounts unless you don’t want them in Quicken, as that would revoke their authorization.

If reauthorizing doesn’t resolve the issue, you may need to follow the steps in this Support Article to deactivate and reactivate the affected accounts.

Let us know if you continue to see the error after completing these steps.

Thanks again!