Raymond James Account no longer synching

BOTRO
BOTRO Quicken Mac Subscription Member
edited April 17 in Errors and Troubleshooting (Mac)

It just stopped synching and it's been several days

Max Miller, Ph.D.

Quicken Mac

Tagged:
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @BOTRO,

    I reviewed your account and saw that you were initially receiving an FDP-155 error. This is a known issue that has been escalated internally, though there is currently no ETA for a resolution. Please refer to this Community Alert for any available updates and information.

    However, at this time, the most recent error I see you’re encountering is FDP-101. This error occurs when Quicken is unable to connect to your bank to retrieve transaction information, which can sometimes happen if something on the bank’s end is blocking the connection.

    Here are a few steps you can try:

    • Wait 24 hours and then attempt to download your account information again
    • If the error persists after 24 hours, please contact Quicken Support so the issue can be further investigated and escalated if necessary

    For additional details, you can also refer to the official FDP-101 support article.

    Please note that since there is an active alert for this financial institution, the FDP-101 error may be related to the issue outlined in that alert. As a result, Support may advise waiting until the alert is marked as resolved.

    Thank you!

    -Quicken Anja
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  • BOTRO
    BOTRO Quicken Mac Subscription Member

    thanks

    Max Miller, Ph.D.

    Quicken Mac

  • gusplus
    gusplus Member ✭✭

    Quicken returned this message: We were unable to connect. Message from Raymond James & Associates: The remote server returned an error: (500) Internal Server Error. (2000)

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    I'm having this issue as well.

  • Jaymack
    Jaymack Quicken Windows Subscription Member

    I'm also having this issue.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 20

    Hi @gusplus, @Chuck56 & @Jaymack,

    Thank you for chiming in and sharing the error code you’re encountering. I’m not currently seeing that error on our end.

    @Chuck56 & @Jaymack could you please specify the exact error message you are receiving?

    When you have a moment, could you please confirm which connection method you’re using: Direct Connect or Express Web Connect/Quicken Connect? This will help us better understand the issue and guide the next steps.

    Additionally, it would be very helpful if you could submit your log files by following these steps:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken
    Report a problem QWin copy.png

    Mac

    Report a problem QMAc.png

    I look forward to your reply!

    (CBT-1112)

    Quicken Laura

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  • gusplus
    gusplus Member ✭✭

    Using Direct Connect; log files were submitted.

  • Paul_Testing
    Paul_Testing Quicken Mac Subscription Member ✭✭

    I am having the same issue. This is the error I am getting:

    We were unable to connect. Message from Raymond James & Associates: The remote server returned an error: (500) Internal Server Error. (2000)

    Details -

    Channel: OFX

    Days in error: 1

    Error Code: 2000

    Server Message: The remote server returned an error: (500) Internal Server Error.

    Type: Direct Connect FI

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    @gusplus & @Paul_Testing,

    Thank you for providing additional information; it’s very helpful. I will forward this to the appropriate team for further investigation.

    @Paul_Testing I’d appreciate it if you could also submit your log files.

    Thank you for your cooperation.

    Quicken Laura

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  • jem8420
    jem8420 Member ✭✭

    several days (4/17/2026 -4/20/26) repeated "remote server returned error: (500) Internal Server error [OL-301-A]". confirmed password correct; reboot does not clear. Online browser connection works fine.

  • brossyg
    brossyg Quicken Windows Subscription Member ✭✭
    edited April 20

    Same here … days now…

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 20

    Hi @jem8420 and @brossyg,

    Thank you for reaching out to the Quicken Community and for bringing this to our attention.

    To better understand what’s happening, I have a couple of questions:

    • Could you please upload a screenshot of the error message you’re seeing?
      This is a general error and should include a unique message provided by the financial institution explaining the action that is required.
    • Are you attempting to send an online payment, or are you trying to download transactions?
    • Could you please confirm if the connection type is Direct Connect?
      • To check this, follow these steps:
        • Go to Tools > Account List
        • Click Edit next to the account in question
        • Select the Online Services tab
        • There, you will see the connection type.
          Screenshot 2026-04-20 at 7.16.59 AM.png

    I look forward to your reply!

    Quicken Carlos

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  • Lazarus Long
    Lazarus Long Quicken Mac Subscription Member ✭✭✭
    edited April 20

    Same here, 500 error on Mac Classic

  • Lazarus Long
    Lazarus Long Quicken Mac Subscription Member ✭✭✭

    Same here, just submitted logs via Quicken

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 20

    Hi @Lazarus Long,

    Thank you for joining this thread!

    Could you please review and respond to the questions above? This information will help us create an investigation ticket on our end.

    https://community.quicken.com/discussion/comment/20549855#Comment_20549855

    Thank you—I look forward to your response.

    Quicken Carlos

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Lazarus Long,

    Thank you for submitting your logs. I’ve attached them to the ticket for the ongoing investigation.

    Please feel free to share any updates if you notice any changes or continue to experience the issue.

    (CBT-1112)

    Quicken Laura

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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭
    edited April 20

    Just ran OSU again just now and it returned a 500 Internal Server Error. OL-301-A error

    Uses Direct Connect

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Thank you @Chuck56,

    I've added you to the ticket.

    Quicken Laura

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  • Paul_Testing
    Paul_Testing Quicken Mac Subscription Member ✭✭

    Still getting the same error this morning when I try to sync accounts.

    We were unable to connect. Message from Raymond James & Associates: The remote server returned an error: (500) Internal Server Error. (2000)

    Details - 

    Channel: OFX

    Days in error: 1

    Error Code: 2000

    Server Message: The remote server returned an error: (500) Internal Server Error.

    Type: Direct Connect FI

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    Just sent a problem report with screenshot of error messages.

  • bshughes657
    bshughes657 Quicken Windows Subscription Member ✭✭
    edited April 20

    I'm having similar issues. When downloading from Raymond James I encounter an (error has occurred) message, no other explanation. Direct connect. Has been happening for over a week.

    William Hughes

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 20

    Hi @bshughes657,

    Thank you for answering the questions above. We’ve created an investigation ticket for this issue.

    Please submit your logs by going to Help > Report a Problem.

    • Windows users:
      Report a problem.png
    • Mac users: Report a problem Mac.png

    Once you’ve submitted the logs, please let me know so I can attach the information to the investigation ticket and forward it to the appropriate team.

    I look forward to your reply!

    [CBT-1112]

    Quicken Carlos

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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭
    edited April 20

    There is another thread about this. "Raymond James Account no longer synching" May want to combine.

    I also submitted a problem report about this.

  • WRJFontenot
    WRJFontenot Quicken Windows Subscription Member ✭✭
    edited April 20
    https://community.quicken.com/discussion/7972896/raymond-james-download-error

    Ditto for me.

  • Larry Hinson
    Larry Hinson Member ✭✭✭

    I'm also having problems connecting to Raymond James, getting the following message: "We were unable to connect. Message from Raymond James & Associates: The remote server returned an error: (500) Internal Server Error. (2000)"

    I'm using direct connect.

    I emailed the report to your team.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 20

    Hi All,

    Thank you for reporting the issue and for sending the logs. I have added the information to the investigation ticket.

    (CBT-1112).

    Quicken Carlos

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  • lshap
    lshap Member ✭✭✭

    I am having the same issue

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @lshap,

    Thank you for joining this thread and for sending the report.

    We have added the information to the ticket.

    Quicken Carlos

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi all,

    Thank you for providing the details and submitting your log files. I’ve attached them to the ticket for further investigation.

    Quicken Laura

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  • bmgilbert
    bmgilbert Quicken Windows 2017 Member ✭✭
    edited April 20

    I am having the same issue. I deactivated my accounts then reactivated in Quicken. During the reactivation I was able to connect and validate my RJ credentials and relink my accounts. It then re-downloaded many transactions successfully and updated my sync date stamp to the current time. Great!

    Thought I was done but I did another OSU and still got the error message. Tried again 24 hours later and still received the error message.

    Hoping this is resolved soon. Month end is coming…

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