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Mortgage payment using the reminder function, comes up as a payroll deposit popup.

Old Tex

I set up my new mortgage loan using the loan setup function. When I got to the question "Set up a payment reminder" I answered yes and went thru those setup steps as I have done many times in the 25 or so years I have used Quicken. Today, when I tried to use the reminder to enter the payment, I got a payroll deposit popup instead. I tried going back to the loan setup to see if I missed something but I couldn't find anything. I found this same question a from a couple of years ago, but it seems the question wasn't answered. I am using Q for Windows, V R66.28, B 27.1.66.28.

However, I discovered a separate & unrelated problem. When I looked on Quicken About to get the version nmber, I found a line that says: Subscription Expired on February 10, 2026. I logged into my Quicken account and found the subscription payment was paid on February 10, 2026. Why?

So, I need 2 answers, please.

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Accepted answers

mshiggins

Found three older reports of the New loan reminder as paycheck.

The first one has a solution given by SU @markus1957 and confirmed by post’s OP.

https://community.quicken.com/discussion/7968617/new-loan-reminder-is-coming-up-as-old-paycheck-reminder

https://community.quicken.com/discussion/7951943/having-an-issue-entering-a-loan-payment-using-the-bill-reminder

https://community.quicken.com/discussion/7950298/new-loan-payment-reminder-opens-paycheck-reminder-instead

All comments

recursor1

No idea, and I'm not looking into it for you.
Refresh your login in the app.

UKR

Problem 1 may be related to Problem 2.

If you haven't done so already, please do this first:
Click Help / Refresh Sign in
Or, if this doesn't work,
Go to Edit / Preferences / Quicken ID & Cloud Accounts
Click the "Sign in as a different user" link on the right side.
Sign out, then sign back in to your Quicken account using your existing Quicken ID.

Now check the loan reminder again.

BTW, are you syncing your data file to the cloud, for use with Quicken on the Web or the Quicken smartphone app?

Old Tex

Thanks for your response. Neither worked. I still get a payroll deposit. And it's for an actual deposit over a year old, if that helps. Now what? Delete the loan, log out/in and reenter loan data? Since this is the 1st payment that's not an onerous task.

However the subscription expiration date is now 2027.

BTW - I back up my data to my network RAID drive.

Old Tex

If no one else has a suggestion, it appears I am on my own.

Old Tex

I am disappointed. Twice. First that Quicken has an error in coding that shouldn't exist. Second no one at Quicken recognized this as a problem.

NotACPA

~~Re: problem 2~~

~~Click EDIT, Preferences, Quicken ID & Cloud Accounts and "Sign In as different user" … then sign back in as the same user. Your data just need refreshing.~~

Never mind, I see this #2 was already resolved.

NotACPA

And, in your original post, you said "Today, when I tried to use the reminder …". Does that mean that it was working properly previously?

If so, that could indicate a corrupted Q data file. SO, have you tried taking a backup and then Validating your file? Or, if that didn't help, SuperValidating?

UKR

Did Refresh Sign in update your subscription information?
You may have to stop and restart Quicken to see the results.

Go into Edit / Preferences / Mobile & Web
Does the Sync button show OFF or ON?

As far as the reminder is concerned … is there a 2nd reminder, with the exact same name of the loan reminder you just created? Might you be looking at the wrong reminder?

mshiggins

Found three older reports of the New loan reminder as paycheck.

The first one has a solution given by SU @markus1957 and confirmed by post’s OP.

https://community.quicken.com/discussion/7968617/new-loan-reminder-is-coming-up-as-old-paycheck-reminder

https://community.quicken.com/discussion/7951943/having-an-issue-entering-a-loan-payment-using-the-bill-reminder

https://community.quicken.com/discussion/7950298/new-loan-payment-reminder-opens-paycheck-reminder-instead

jamacq

I am also having this trouble now with attempting to set up a new auto loan account. Everything sets up as expected and a loan reminder is created. When I go to Bills and Income and click "enter" it brings up an old paycheck reminder. Tried supervalidate, copy template, used an old backup and in every case this issue comes up.

Old Tex

I have not had a chance to work on this until today 6/14/26. I read thru the responses & suggested solutions. I decided to try the 'validate & repair file' solution offered by Quicken Kristina to AZMike. This worked. The data log showed an invalid transaction and deleted it. Apparently that was the problem. Thanks for finding my report, taking the time to research past solutions, and posting them here.