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Today's Change (on Investing/Dashboard) does not match change to Net Worth

AJS123

Windows Quicken Classic on a Win11 patched machine. This happens every market day:

Take note of Net Worth in the left account list column.
Run one step update after 5 PM.
On the Investing / Dashboard, "Today's Change" is one (wrong) amount, call this $x.
The prior day Net Worth has changed by a different (correct) amount, call this $y. (Step 1 minus what you see for Net Worth after the one step update).
On the Investing tab, when viewing a "Portfolio" of all accounts and all securities, the amount shows the same (correct) amount as step #4 ($y).
However $x does not equal $y.
I checked that each setting has all investments/securities selected; nothing is hidden or separate. I have shut down Quicken and restarted; the amounts do not change.
However, if I run a file validation or enter a new transaction in an investment account (not a bank account) then the Today's Change amount on the Dashboard DOES update to match the change in Net Worth ($y).

It seems reasonable that the One Step Update should refresh the calculations so that the amounts match without extra steps. Seems like a bug.

Anyone else experience this? Any ideas from the community or Quicken?

Thanks, in advance!

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Comments

Quicken Kristina

Thank you for your reply,

If you're able to consistently reproduce the issue, it may be beneficial to contact Quicken Support directly and demonstrate it to them. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!

AJS123

Hi Kristina,

Thank you for your response and for taking the time to try to reproduce the issue.

I first noticed this behavior several months ago, and it’s been consistently reproducible on my end since then. While running file validation does temporarily resolve the problem, the issue returns on the next one-step update, which makes me think it may not be limited to file corruption alone.

Given the repeatability and the temporary nature of the fix, I still suspect there may be an underlying software bug contributing to this behavior. I’m open to trying a backup restore as you suggested, but I’d also appreciate if you could escalate or take another look from the product side in case others have encountered something similar.

Please let me know if there are any additional logs, steps, or details I can provide to help with your investigation.

I appreciate the continued support.

Thanks again for your help,
AJS123

Quicken Kristina

Thank you for your reply,

I'm not able to replicate the issue. When did you first notice this behavior? The fact that file validation temporarily fixes it makes me suspect a file issue. If possible, please try restoring a backup from before the issue started. To do that, please follow these directions from our article on restoring Quicken files:

Restore Quicken data

Go to File > View/Restore Backups....
Browse the Local and Online Backups tabs to find the backup file you want to restore. The Quicken backup file has the extension .QDF-Backup.
Select the file to restore and click Restore Backup.
Next, you will be given the option to overwrite the file you have open or to create a copy of the backup you're restoring.
- If you Create a copy, you will need to select a location to save the copy to and you will also need to give the copy a unique file name. After naming the file and selecting the location, click Save, then click Yes to open the restored file.
- What does it mean to overwrite a file?: Restoring a backup file replaces your current data with the data stored on the backup. Be aware that you'll lose any changes you made since the backup was created. If you want to preserve the current file, you must rename the current file or the file you are restoring. We recommend avoiding overwriting files.

If you don't have a manual backup from the correct timeframe, check for an automatic backup from that timeframe, and restore it following the instructions below.

Restore an automatic backup

Quicken creates a copy of your data every seven days and stores five of these copies in a BACKUP folder. If the backup file you've created becomes damaged, you may be able to restore an automatic backup and save yourself the need to re-enter data.

First, check to see if automatic backups are turned on (this is on by default)

In Quicken, go to Edit > Preferences.
Under Setup on the left, choose Backup.
Make sure there is a check mark next to Automatic Backups.
- To the right of Automatic Backups, there is an Open/Change backup directory link that goes directly to your BACKUP folder - a good way of finding them fast!
- Choose to back up your Quicken data file after running Quicken X times (between 1 - 99).
- Choose how many backup data files you would like to save (between 1 - 99 copies).

Then, restore the automatic backup

Go to File > View/Restore Backups....
Select the file to restore.
Click Restore Backup.
Next, you will be given the option to overwrite the file you have open or to create a copy of the backup you're restoring.
- If you Create a copy, you will need to select a location to save the copy to and you will also need to give the copy a unique file name. After naming the file and selecting the location, click Save, then click Yes to open the restored file.
- What does it mean to overwrite a file?: Restoring a backup file replaces your current data with the data stored on the backup. Be aware that you'll lose any changes you made since the backup was created. If you want to preserve the current file, you must rename the current file or the file you are restoring. We recommend avoiding overwriting files.

Please let me know how it goes!

AJS123

Hi Kristina, Yes, I am referring to the Dashboard tab under Investing. Sorry, don't want to post an image to a public forum. Yes, this is the only place I notice an incorrect value but I'll keep watch.

Today after the one step update, the Today's Change amount was significantly low. Then I ran a file validation. Change in Net Worth remained the same (correct) number before and after file validation. After file validation, the Today's Change amount correctly matched the change in Net Worth.

Thanks for your help on this.

Quicken Kristina

Hello @AJS123,

Thank you for reaching out! To clarify, when you refer to the investing/dashboard, are you referring to the Dashboard tab under Investing? Is that the only place where you see an incorrect value (Today's Change)? If you're willing, please provide a screenshot of what you are seeing (with any personal information redacted). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!