Bank America Accounts CC-505/FDP-105 - No Quicken Connection to Bank America (Windows & Mac)

will66pu
will66pu Quicken Windows Subscription Member ✭✭✭

Bank America accounts not connecting. Did reset. sign in process advised Bank America needed my consent to share data. went through consent reauthorization process successfully when directed to Bank America website with message that accounts had been reauthorized and was being redirected to Q;uicken. THEN RECEIVED MESSAGE THAT SIGN IN FAILED. It appears Quicken connection to Bank America is being blocked. I am running Quicken Classic Business & Personal R67.7 Build 27.167.7 on Windows 11

Comments

  • Pedro504
    Pedro504 Member ✭✭✭✭
    edited 5:24AM

    Ditto…..

    Actually I didn't reset anything.

    According to the info displayed after OSU the server took an extended coffee break.

    My other 7 Financial Institutions are updating just fine.

    image.png

    You Don't Have to Have a Point, To Have A Point [Oblio, The Point!]

    I sync with OneDrive at my own risk….. ⚠️

  • johnodrake
    johnodrake Quicken Windows Subscription Member ✭✭✭✭

    I receive this message:

    "Sign in to Bank of America failed. Try again
    Sorry, the sign in failed due to time our or a connection error.
    Select Sign in to authenticate via your web browser."

    I receive the same message for every attempt to sign in, even though BOA returns this message for each attempt. " Your accounts have been authorized successfully!
    You will now be redirected back to Quicken. If are not redirected in a few seconds, you can close this window and return to Quicken."

  • Ira Sachs
    Ira Sachs Quicken Mac Subscription Member

    I cannot connect to Bank of America either. What is going on?

  • Mike Casillas
    Mike Casillas Quicken Windows Subscription Member ✭✭✭

    Same here. Running Quicken Mac v9.0.1

  • nmestanas
    nmestanas Member ✭✭✭✭

    Got the same error. I find the "Instructions from Financial Institution" interesting as I've never seen that particular message before.

    I logged directly into my Bofa account. It did ask for 2FA with the option to "trust" this device. I checked it. Then tried again with the same result. Did not bother to reauthorize as it's a pretty static account and no new transactions since my last OSU run (yesterday). I will simply wait and try again later.

    bofa.jpg
  • Pedro504
    Pedro504 Member ✭✭✭✭

    Problem Reported as requested.

    You Don't Have to Have a Point, To Have A Point [Oblio, The Point!]

    I sync with OneDrive at my own risk….. ⚠️

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    Windows:

    image.png

    Mac:

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once that's done, and we apologize for any inconvenience in the meantime! Thank you.
    (CBT-1127)

    -Quicken Anja
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  • Pedro504
    Pedro504 Member ✭✭✭✭
    edited 6:20AM

    That's what I did, hopefully you see the official problem report

    You Don't Have to Have a Point, To Have A Point [Oblio, The Point!]

    I sync with OneDrive at my own risk….. ⚠️

  • K9Capers
    K9Capers Quicken Windows Subscription Member ✭✭✭
  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    Same issue here. Sent a problem report…

    Quicken Classic - R67.7, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • rakeshg
    rakeshg Quicken Mac Subscription Member ✭✭

    Same issue (MacOS - CC-505) - also reported.

  • mbrown0812
    mbrown0812 Quicken Windows Subscription Member ✭✭✭

    Same issue, started today Wednesday, May 6, 2026

  • nmestanas
    nmestanas Member ✭✭✭✭

    I just tried again for "fun" and got an updated "Instruction" message. Note, the times listed are Pacific Daylight Time (my curent timezone). Your message may vary.

    2026-05-06_7-16-01.jpg

    I'll try again later today.

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    edited 7:26AM

    I just did the same thing and got a similar message, in EDT. So supposedly after 12:00 EDT I guess it will work?🤔

    image.png

    Quicken Classic - R67.7, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • nmestanas
    nmestanas Member ✭✭✭✭

    I may give it an extra hour or so. Often when I get these "connection" related errors, I wait a few hours and try again. Most times, the problem clears up by the next morning.

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    Yep, I agree

    Quicken Classic - R67.7, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Thank you to those who have already taken the time to submit problem reports—we really appreciate it. Those reports are very helpful for our teams in digging into what’s going on.

    This issue has been escalated, and our teams are aware and actively working on it. At this time, we do not have an ETA for resolution.

    We understand how disruptive this is, especially when it’s affecting multiple accounts, and we appreciate your patience while this is being investigated. We’ll share updates here as soon as more information becomes available.

    Thank you!

    -Quicken Anja
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  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    Also affecting Merrill Lynch.

    Quicken Classic - R67.7, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Thank you again for all the reports and updates—it really helped us get this in front of the right teams quickly.

    We now have a Community Alert set up for this issue. For the latest updates and any new information as it becomes available, please refer to the Alert.

    We recommend bookmarking the Alert so you’ll be notified of any progress or changes.

    We appreciate your patience while this is being worked on! Thank you.

    -Quicken Anja
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