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Can't upload tax returns in Quicken LifeHub [Edited]

Faspina1

Went to upload a simple tax return document. Says it's doing AI, comes back with an error. I have tried several times, and it just doesn't work

Is there a way to bypass the AI stuff?

[Edited - Readability]

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Comments

Quicken Kristina

Hello @Faspina1,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

What is the file type you're trying to upload (.pdf, .jpg, .png, etc.)?
Which web browser are you using?
- Have you tried using a different web browser?
What is your internet upload speed?
What is the exact error message you're seeing?
- Please share a screenshot of the error message, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

Quicken Kristina

Hello @Faspina1,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!