Quicken for Mac: American Funds (using Capital Group) does not download anymore.
Getting error code 16503
Hello @bmilewski82,
Thank you for letting us know you're encountering this issue. To start troubleshooting, please follow these steps from our article on 16503 errors:
If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:
If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist who handles transaction download issues at the financial institution. If your financial institution states it can't assist, an escalation with the financial institution may be necessary.
Please let me know how it goes!
This is not a Bill Pay account. This is a 529 Account; formerly American Funds, acquired by Capital Group a few years ago. Listed as Capital Group-American Funds.
The information worked until a few days ago.
Same issue with IRA accounts. All troubleshooting to date has failed. I suspect the error is on the bank side due to their impending new online account experience. If Quicken can offer any guidance, that would be appreciated. Thank you!
Hello All,
Thanks for taking the time to report this issue.
This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
Additionally, our teams are still gathering log files to add to the open ticket. So if you haven't already, we request that you please submit your log files via Help > Report a problem.
Please let us know once that is done, thank you! (CTP-17276)
This isn't just in Quicken for Mac. Downloads from American Funds/Capital Group for our IRA account have also stopped working.
Hello @pspiel,
Thank you for adding that clarification.
The Community Alert is not limited to Quicken for Mac. It applies across both Mac and Windows.
We appreciate you pointing that out for others following this thread. Our teams are continuing to actively investigate the issue across all affected platforms.
At this time, there is still no ETA for a resolution, but updates will be posted in the Community Alert as soon as more information becomes available.
Thank you!
