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Allspring and Columbia Threadneedle 16503 Errors

qknuser34988

Two days ago I have been getting :

Error code: 16503

Server Message: HTTP-400 Error

For two connections:

Wells Fargo Advantage ( now Allspring Global Investments )

and

Columbia Threadneedle Investments

Both are configured as Direct Connect FI

Both of them use a similar web site layout/design which makes me think they use a similar backend software.

Anyone else?

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Comments

Quicken Anja

Hello @qknuser34988,

Thank you for letting us know you're encountering this issue. To start troubleshooting, please follow these steps from our support article on 16503 errors:

If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

Open the register for the affected account.
Click the Settings button in the bottom right corner.

In the Account Settings screen, click Bill Pay.

In the Bill Pay tab, review if the Bank Bill Pay status is set to On. If you don't have Bill Pay enabled with your bank, but the status in Quicken is On, you will need to turn it off.

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist who handles transaction download issues at the financial institution. If your financial institution states it can't assist, an escalation with the financial institution may be necessary.

Please let me know how it goes!

Jake9505

As of May 11th, I have also been getting this error on my Allspring accounts. They are IRA's so there is no bill payer function. Any suggestions?

JBeane

I have also had this problem since May 11 for my Allspring IRAs.

Quicken Anja

Hello All,

Thanks for taking the time to reach out and report this issue.

We currently have an open ticket for multiple financial institutions experiencing error 16503, and our teams are actively investigating. At this time, we do not have an ETA available.

Additionally, we ask that if you're experiencing this, to please submit your log files and a screenshot via Help > Report a problem so we can add your details and files to the ticket.

Please let us know once you have done so.

Thank you!
(CTP-17282)

Quicken Anja

Hello again,

This issue has been escalated internally and is currently being investigated. We now also have a Community Alert in place where you can follow for ongoing updates and information.

At this time, we do not have an ETA for resolution.

Please note: while your specific financial institution may not yet be explicitly listed in the Community Alert, it is included in the internal investigation ticket, and the alert applies to it as well.

Thank you for your patience while our teams continue working on this!

qknuser34988

It started working today — not sure if it was the 9.0.3 update or something else.

Quicken Anja

https://community.quicken.com/discussion/comment/20553934#Comment_20553934

@qknuser34988 Thanks for the update! Glad to hear it is working for you now.

Can others in the thread also please let us know whether or not this issue has been resolved or continues to persist for each of you?

Thank you!