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DWS Investments error 16503

Rick2022

Have been getting this error when connecting to DWS for several days now. Trying to "Retry" or going in and changing connection type (still choosing Direct Connect) still gives the same error. How do I fix this? I sent a Report through the Quicken App.

Latest release of Quicken for Mac.

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Known OLB Errors

CTP

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Barrylieber

Have been getting this error when connecting to DWS for a few days now.

None of the "Common" fixes work, including change of connection method.

Have been using Quicken for many years

Quicken Anja

Hello All,

Thanks for taking the time to reach out and report this issue.

We currently have an open ticket for multiple financial institutions experiencing error 16503, and our teams are actively investigating. At this time, we do not have an ETA available.

Additionally, we ask that if you're experiencing this, to please submit your log files and a screenshot via Help > Report a problem so we can add your details and files to the ticket.

Please let us know once you have done so.

Thank you!
(CTP-17282)

wjkasper

I have been getting the same error report when trying to download from DWS for the past week or so. I reported this to DWS and they referred me back to Quicken. Just sent the error report in to Quicken. Hoping this will be addressed soon. I am using a Quicken for Mac subscription Version 8.5.2 (Build 805.60133.100). I have not called Quicken support but that will be my next step if the problem persists. I too have been using Quicken for many years.

Rick2022

As stated in my original post, I submitted the report. Should have been received May 12, a little before noon EST.

Quicken Anja

Hello @Barrylieber & @Rick2022,

Thank you both for the additional details and for submitting reports.

We’ve received your logs and they’ve been added to the existing ticket (CTP-17282).

Thank you!

Quicken Anja

Hello All,

This issue has been escalated internally and is currently being investigated. We now also have a Community Alert in place where you can follow for ongoing updates and information.

At this time, we do not have an ETA for resolution.

Please note: while your specific financial institution may not yet be explicitly listed in the Community Alert, it is included in the internal investigation ticket, and the alert applies to it as well.

Thank you for your patience while our teams continue working on this!

Rick2022

Thanks for escalating.

Rick2022

I just updated to 9.0.3 and DWS connected when I tried. Not sure if the new version fixed it or the connection was a fluke. Time will tell.