After installing the latest update, Quicken Classic for Windows is missing many transactions in multiple accounts. The totals seem accurate but the detail records are missing. Is anyone else experiencing this?
Hello @dayle,
Thank you for letting us know you're seeing this issue. While it isn't common, sometimes an update can cause file problems. To resolve the issue, I recommend restoring a backup from before the issue started. To do this, please follow these steps from our article on backing up and restoring Quicken files:
If you do not have a manual backup from the correct timeframe, please follow the directions below to restore an automatic backup.
Quicken creates a copy of your data every seven days and stores five of these copies in a BACKUP folder. If the backup file you've created becomes damaged, you may be able to restore an automatic backup and save yourself the need to re-enter data.
First, check to see if automatic backups are turned on (this is on by default)
Then, restore the automatic backup
Please let me know how it goes!
Filtered register? Unexpected register sort order? "Missing" data? Unusual Running Balance?Credit card transactions add to balance instead of subtracting (or vice versa)?
Did an unexpected mouse click mess up your register?
Could it be that your account register in Quicken is • filtered to show only certain transaction types or • sorted in some unexpected way other than by Date or • limited to a certain Date Range or • perhaps only showing the results of a search instead of "all transactions" or • not scrolled all the way to the top or bottom of the register or • shows an unusual, perhaps meaningless, balance?
Filtered register? Check the filter settings (on top of the register). Is the register filtered in any way to only show selected transactions? If so, click the Reset button to reset the filters. To show all transactions in the register, the Filter settings should be: "All Dates", "Any Type", "All Transactions". Date Range filter selection excludes the dates you're interested in? Check the Date Range filter to see if it prevents you from seeing the dates you're interested in. For example, a Date Range = "This Year" won't show you last year's transactions
Only Search results shown? Is there any text in the Search box at the top of the account register? If there is text and a red X, click the X to reset the register from showing only search results back to normal mode.
Unexpected Register sort order? Is the register sorted in any way other than by ascending Date? Look at the register's column header ... which column header is highlighted and/or has the little black triangle?
About Register sort order: For best results, your account register should be sorted by Date in ascending order. Click a register column header to effect a different sort order by the clicked column. Click the same column header again to toggle between ascending and descending sort order. A small triangle next to the column header indicates the sort order: "▲" pointing up for ascending or "▼" pointing down for descending sort order. For more Register Sorting Options, click the Account Actions gear icon then click Sorting Options. Review and work with the available sorting options to see what they do.
New transactions appear to go missing right after you save them? For example, you are entering a number of back-dated transactions and they appear to disappear as soon as you hit Enter ... they're most likely above the currently shown transactions page in the register and you have to scroll up to see them. To keep them on the screen, Sorting Option "By Order Entered" will help keep these transactions on the bottom of the register, next to the new transaction entry line. Just don't forget to re-sort the register by Date when you're done.
Unusual Running Balance? Transactions add to instead of subtracting from Balance? If your credit card register shows • a Running Balance that is black (positive) when you're sure you're owing money to the bank and it should be red (negative), or vice versa, • or it's showing an unusually high positive or negative amount, • or it appears to be adding charges to the balance instead of subtracting from it please verify that your account register is properly sorted by Date, not filtered and not showing the results of a Search
