Tried the fix of logging out of the account =yes and quit. Re logged in no change.
Tried on different computer no change. Tried to activate by using my serial. Get thye message in use.
Anyone?
Try EDIT, Preferences, Quicken ID & Cloud Accounts, then click "Sign-in as different user" and sign back in using the same credentials.
Sometimes your profile doesn't get updated, which causes what you're seeing.
Tried that 5 times. No good. I installed a renew in Feb 2026 and stated good till May 15 2027. My original renewal date was May 15 2026.
Worked fine yesterday and this morning. Logged on later today and thats when the renewal prompts started.
There is also a command on help menu
Refresh Sign in..
Sometimes, that can fix a problem like this.
Thank you. Tried that also - no luck. So strange, as I remember seeing my new renew date of May 2007 on the about tab.
Hello @psavilonis,
Thank you for letting us know you're encountering this issue. For assistance with this issue, I recommend contacting Quicken Support directly. They have tools we can't access on the Community. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.
I apologize that I could not be of more assistance!
@psavilonis,
Just checking in as we haven't heard back from you in a while.
Were you able to get this resolved by reaching out to our support team? Do you still need assistance?
Thank you.
Are you 100% sure that, to purchase and activate your renewal you used the exact same Quicken ID (email address) that you originally used to register Quicken?
Please describe the procedure you used to purchase the renewal.
