Too many issues with downloading accounts

RogerRoger

First off, I am a long time Quicken user. I started with a DOS version (2?), well over 30 years. for the last two or three years, I have have had multiple problems with downloading. A a few weeks ago I solved a problem. Shortly after, I can no longer sync. My bank says there are no problems on their end.

The specific issues really don't matter to me, but I think they are OL-220A. I use Hills Bank. Other accounts update fine with Quicken for Windows.

Having this many issues over the last few years, I am ready to move on. Unless, this can be resolved. I have been unable to update my bank accounts for so long, I was forced to do a manual download from my bank just to get my balance on one account updated. I sent an issue into Quicken, but it said I would not get a response. What is the use in that?

When I look at the forums and known issues, there are numerous issues with downloading. So, I don't think I am alone in this situation. If I cannot get a resolution in the next few days, it will be time to move on. After over 30 (closer to 40), it is a sad way to part ways.

Quicken Kristina

Hello @RogerRoger,

Thank you for letting us know you're encountering this issue! If you haven't already done so, please follow these troubleshooting steps from our article on OL-220 errors:

Before you begin

• You may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to the issue with the file the bank is sending.
• VPNs can cause this error to occur when using Quicken. Disabling the VPN will typically resolve the issue.
• You can follow the steps below to attempt to refresh the connection; this will ensure you're able to receive the latest file from your financial institution. However, this may ultimately need to be resolved by your bank.
• If you receive one of these errors while attempting to add an account to Quicken for the first time, this could indicate the bank requires authorization from you to grant Quicken access. Try logging into the bank's website and search for prompts to approve. Authorizing access may require contacting the bank.

Find the financial institution that is causing the error

1. Open Tools > One Step Update Summary to find the bank where this OL error is presented. Also, verify the exact error code you are getting to confirm it is one of the errors covered here.

2. Open the register for this bank account.

3. Click Account Actions (button or gear icon) at the top right of the register.

4. Select Update Now.

Wait and try again later

If completing the Update Now process doesn't clear up the issue, try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.

If the issue persists

If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.

• Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

Since you sent a problem report with log files attached, I attached a screenshot of the error message, as it appears in the Conn log. If you need to contact your financial institution again, this information may help them troubleshoot the issue on their end.

I hope this helps!