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Quicken crashed trying to access Quicken Community from Help Menu

Greg Brown

Faulting application name: qw.exe, version: 27.1.67.10, time stamp: 0x6a0ae172
Faulting module name: ntdll.dll, version: 10.0.26100.8246, time stamp: 0x4945c4b4
Exception code: 0xc0000374
Fault offset: 0x000fc84f
Faulting process id: 0x668
Faulting application start time: 0x1DCEAA402EBC315
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 7d0fe082-6201-41f4-9964-6a9536f1317a
Faulting package full name:
Faulting package-relative application ID:

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Comments

UKR

Doing a Help / Quicken Community on my system worked OK. It immediately switched to Edge, my default browser and displayed the Community home page.
I'm using R 67.10, too.

What browser are you using? And is that defined as the default?

Greg Brown

I usually get an error when it's trying to open my browser, Vivaldi. I refuse to use Edge(👺). I usually Have to go to the help menu to report an error or go to community. Sometimes the browser works and sometimes it doesn't. That doesn't bother me. But this is the first time Quicken has crashed in a LONG time. And yes it is my default browser.

UKR

I usually get an error when it's trying to open my browser, Vivaldi

Who issues the error? The browser or Quicken?
Have you talked to the browser's support center?

I must admit, I've never heard of Vivaldi, the browser.

Greg Brown

The browser, and it's a page not found or some such error. When it occurs it's usually when I click on "Report a Problem" from the OSU summary…

If you like to have a lot of access to settings and customization, Vivaldi is the best browser. I've been using it for years. No I haven't reported it to Vivaldi support since it's intermittent and doesn't bother me too much.

UKR

The browser, and it's a page not found or some such error. When it occurs it's usually when I click on "Report a Problem" from the OSU summary…

As you might know, sending unsolicited "Report a Problem" reports is like throwing the report into a black hole, never to be seen of or heard from again.
You need to follow up this problem report with a phone call to Support, to get a ticket number and escalation of the problem.

Greg Brown

Don't get me started…😊

NotACPA

@Greg Brown

Just as a short experiment, switch your default browser to Edge, or Chrome, and see if the issue persists. You can change back after you've tried this.

Greg Brown

I did that some time ago. Same issue. It is intermittent with both Vivaldi and edge. Not bad enough for me to use Edge(🤮).

I also was a DOS user. But unlike you I don't remember the year I started. I do remember using Quicken(DOS) for awhile and at some point tried MS Money, which sucked but it was an alternative.🤔

NotACPA

I can't quite figure out if this is a browser issue, or a Q issue. Please try Chrome also, again as an experiment. I sometimes have Q issues with Firefox, such as when I'm authorizing a new FI, but a quick switch to Edge resolves those issues.

Also, have you tried re-installing Q? Because a corrupt installation could also explain your situation.

And, I only know when I started using Q DOS … because I've got it recorded in Q… YES, my records go back that far.

Greg Brown

Yeah I'm not going to worry about it, so it's ok. I foolishly did a end of year thing whatever it's called in 2009 so I only have 2010 going forward. 407MB file… Thanks for the suggestion though.