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Transactions not downloading from multiple financial institutions

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This discussion was created from comments split from: How to resolve CC-501 error for First Bank - CA, IL, MO.

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Quicken Mac

Missing Transactions

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Stephaniecz

I can connect - shows successful connection- but ZERO transactions download. at first it was just First Bank affected, but now all my other cc, (Citi, Amex, Chase) Connect, but do not download transactions. what the what is going on??????????

Quicken Kristina

Hello @Stephaniecz,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

When did you first notice this issue?
- Did it start shortly after a program or computer update?
Do you keep your Quicken file directly on your local hard drive?
Is your file synced with any cloud service, such as iCloud, OneDrive, or Dropbox?
Have you closed and reopened the Quicken program since this issue started?
Have you restarted your computer since this issue began?

I look forward to your response!

jkv1229

Same thing is happening to me; when I try to reset the connection it clears my credentials, doesn't accept new ones and presents the CC-501 error

Screenshot 2026-05-29 195831.png

Quicken Kristina

Thank you for your response,

Since this is affecting accounts across multiple financial institutions, I recommend you start troubleshooting by following this step from our article on missing transactions/transactions not downloading:

Refresh your Quicken login. You can do this by navigating to Help>Refresh Sign in…. Note: Have your password handy, since it will ask you to log in.

Once the refresh is complete, test if the issue is resolved.

Thank you!

Quicken Laura

Hi @jkv1229,

Thank you for joining this thread.

To better assist you, could you please confirm the type of Synchrony credit card you are trying to connect? If possible, please also share the financial institution’s website URL that you normally use to access your account.

This will help ensure that you select the correct connection option in Quicken.

I look forward to your response.