This discussion was created from comments split from: Issues with FZDXX Money Market and Cash in Fidelity Investment Accounts.
I've seen this happen more than once with Fidelity. It's frustrating because we rely on connected accounts for accurate balances and investment tracking. Can someone from Quicken clarify whether this is a Fidelity-side issue or a known Quicken connectivity problem? A little more transparency would go a long way for users affected by recurring CC-601 errors
@Quicken Kristina @Quicken Anja Q
Hello @joehavlik320,
Thank you for reaching out!
There was a known issue involving Fidelity accounts and CC-601 errors that was recently under investigation. However, that issue has since been marked as resolved.
If you are still encountering CC-601 errors at this time, we recommend contacting Quicken Support directly for further assistance. They can review the issue in real time, perform additional troubleshooting, and determine whether escalation is necessary based on the behavior you're currently experiencing.
Thank you!
I try dialling you guys but all my calls were to going to some AI assistance and talked to them for 45 mins thinking i was speaking to a human but not ,its very frustrating and didnt get the required some support i need at that time so i ended up calling a third party later and they got my issue fixed within 30 mins and i was back to my business ,so just want to know how realible this is ?
@joehavlik320 Thank you for following up.
I'm sorry to hear that your support experience was frustrating. While I'm glad you were ultimately able to get the issue resolved, I understand your concerns about the time it took to reach a solution.
The Community team isn't able to speak to individual support interactions or compare services provided by third parties. However, feedback like yours is valuable, and I will make sure it is documented and passed along to the appropriate teams.
Thank you for taking the time to share your feedback!
