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All manually-entered transactions are being marked with grey envelope and "sent"

H4RRY

Longtime Quicken user… I have only seen this problem in the past few weeks. Never seen it before, but it has now happened twice:

Normally, any transaction I enter into the Register manually has a red pencil icon and "Uncleared" indicating it has not yet been matched to a downloaded transaction.

What is happening is now every transaction I manually enter has a grey envelope and the word "sent" instead of the red pencil.

If I edit or delete the transaction I get a pop-up message that says: This online transfer has already been processed. Changing or deleting it will affect the register only.

This happens to ANY new transaction on ANY account. Even those accounts with online bill-pay turned off, or those where it shouldn't even be permitted (ex: credit card accounts with Express Web Connect)

I have rebooted with no change.

The last time this happened I discovered that Quicken no longer thought I was signed-in and I had to re-sign in as a "different user" and I think that is what fixed it?? Today I confirmed I am signed in, and I did a "Refresh Sign In…" but that did not solve it

I am running Quicken Classic Deluxe on Windows 10 - R67.10 (27.1.67.10)

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Comments

NotACPA

Did you pay this bill via a BillPay function? Because that's what the icon is indicating.

What's in the Check Number column for those 2 transactions?

H4RRY

No - I don't use Billpay, and I have specifically turned off online bill pay for my checking account.

What's weird is that it is doing this for any manual entry I make into the register for ANY account.

I turned on the check number column and here's what I see:

I'm only seeing that lightning bolt for transactions I've entered recently. Everything else looks normal.

And just to clarify… none of those transactions should have the lightning bolt. They were just standard transactions - all manual entries.

NotACPA

I find it curious that only 2 of your "lightning bolt" transactions have the "Sent Envelope", but I have no explanation as to why.

It's also curious that 2 transactions on 6/10 don't show the "bolt". Were they perhaps income while the others were bills?

When you say "manual entry", are you typing everything in the transaction? Or, maybe, doing a copy/paste? (grasping at straws)

If you go to BILLS, "Bill, Income & Transfers", what shows in the far right ACTION column for these payees?

H4RRY

Yeah, it's weird… those 2 transactions are no different from the others - they're all expenses. I'm pretty certain some with the lightning bolt were downloaded from my bank and others with the lightning bolt are ones I typed in.

I do sometimes do a copy/paste on repeating transactions, but none of the ones with the lightning bolt were done that way. However, this problem did seem to start when I did a copy/paste of a transaction - that was the first one that had the grey envelope. Now they all do.

When I go to the BILLS screen you mentioned it's blank and says "You have no items due or pending in the next 30 days".

This feels like a bug to me - especially since it's happened twice recently but never in the past.