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Vanguard connection issues

tosialjr

Suddenly today, my Quicken Classic says there is an issue: Vanguard "does not recognize" my account. The account number and password are correct. Worked fine yesterday.

[Edited - Readability]

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Comments

Quicken Kristina

Hello @tosialjr,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

Are you seeing any error code along with that error message?
- Please provide a screenshot of the error message you described receiving. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Are you connected to Vanguard using Direct Connect?
- You can check this by navigating to Tools>Account List and checking the Transaction Download column next to the problem account.
Is your account able to update?
- If not, what is the date of the last successful update?

I look forward to your reply!

AllenK

Same problem here. I have tried several times this morning to update my Quicken accounts, which have always worked properly and quickly during One Step Update, and after attempting to connect, Quicken first shows "An error has occurred." Then that message clears automatically and then goes to the traditional One Step Update Summary window as per the image below. Note that I have no problem connecting to Vanguard via the web. I confirmed that my Quicken password for Vanguard is accurate. And per Quicken Kristina's point below, I do access via Direct Connect.

[Edit - Removed partial account number]

Quicken Kristina

Hello @AllenK,

Thank you for letting us know you're encountering this issue. To troubleshoot, please backup your Quicken file and follow these steps from our article on OL-304 errors:

If you've not yet applied for online services

Contact your financial institution to apply for online services. You may need to apply separately for each service. For example: online transaction download and online bill payment. After your bank has set up your services, follow the instructions below to deactivate and reactivate online services for the account in Quicken that is generating the error.

If your account has been closed

This error can also occur if an account has been closed at a financial institution, but its Quicken account remains active.

A common scenario is when a credit card is lost or stolen and has been intentionally canceled to protect against fraudulent charges. While waiting for the new card to arrive, error OL-304 occurs every time you try to update the account in Quicken. The easiest thing to do is to simply ignore the error until the replacement credit card arrives and then follow the instructions below to deactivate and reactivate online services for the account. If you have intentionally canceled a credit card and you do not want to reactivate it, simply stop after completing Step 6 below.

Deactivate and reactivate online services for the account

Open the account register and accept any downloaded transactions.
Choose Tools > Account List.
Click the Edit button next to the account name.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click OK when prompted to confirm your choice.
Navigate to Tools > Add Account.
Enter the name of your bank and click Next.
Enter your credentials, select Save this password (if using password vault), and click Connect.
Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials and carefully link to your existing Quicken account(s).
1. Note: You cannot link an existing loan account. Those can only be added as new accounts.
Go to your account register and click Account Actions > Update Now. This will refresh your online setup information.

Please let me know how it goes!

AllenK

Quicken Kristina, this failed once again. I followed your instructions exactly. I have performed these same steps with other accounts in Quicken before so I am familiar. Following your steps, when Adding back in Vangard, Quicken returns this error:

Your financial institution has rejected this transaction. For more information, contact your financial institution.
OL-295-A

I then performed the same steps but this time did not enter Vanguard as the institution when adding the account but instead xxxxxxxxxxxxxxx. It then allowed me to link it to 1 of my current 2 Vanguard accounts.

I then tried to perform an Update but it failed again. The error was:

Needs Your Attention
Vanguard
2 Accounts
Your financial institution does not recognize the account Vanguard Traditional IRA
(54060045).(OL-304-A) Additional information from Vanguard: [then nothing follows this message]

I performed the entire process again. That time it seemed to add or update the 2 Vanguard accounts in Quicken without any error. So, I ran One Step Update and again received the error:

This is the very same patter than has occured with other One Step Update accounts of the past year or so, like Target, Boscov's, etc. In the past when I called support they were not helpful and were unable to solve the issue. It turned out in every case to be a Quicken/institution problem.

Oh, I am on Quicken Classic Premier Version R67.10, Build 27.1.67.10.

Quicken Kristina

Thank you for your reply,

To further investigate the issue, I will need to see the OFX log. Please navigate to Help>Report a Problem and send a problem report with the OFX log attached (it should be pre-selected).

Please post to let me know once you've sent the problem report.

Thank you!

AllenK

Hi Quicken Kristina, I completed the 'Report a Problem' process and it did include the OFX log. Please advise. Thanks!

Quicken Kristina

Thank you for your reply and for sending the OFX log,

I reviewed the OFX file to identify the error and the account that is throwing it. I sent you a DM with the account ID and troubleshooting instructions. To view the DM, please click the envelope icon near the upper right.

Thank you!

Papasoz

I thought it was only me ! Similar Vanguard issues. Have Quicken deluxe for MAC. Running Tahoe 26.5.1. Have multiple vanguard accounts - ira and roth for me , roth for my wife and a joint cash plus account. I connect my accounts and it disconnects my wife's accounts. I connect cashplus and similar happens. Get errors messages - which i have reported multiple times. Have to revalidate my account every time I want to sync. There is definitely and issue between Quicken and Vanguard (again) and they love to blame each other instead if fixing the problem. Sure hope that someone is listening to the frustration of a quicken user since 2004. Thank you.