State Employee's Credit Union accounts are not updating. What is the best way to fix this?
Hello @taytay,
Thank you for reaching out! To help troubleshoot, please provide more information:
There is currently a known connection issue with State Employees Credit Union. It's possible that you're impacted by that issue. For more information, please see this Community Alert:
I look forward to your response!
I first noticed the issue after 6/8 when the credit union made a system change. The error code is OL-297-A. I see your post. So, no update since Monday? Has anyone found a work around?
I contacted this last 6/10 about the issue and was told to give SECU up to 5 days to fix it. Called again yestersday, 6/19 and was told the same thing - give them another 5 days. Not sure how long until have to decide between quitting quicken or the SECU.
Thank you for your replies,
I checked the ticket. There aren't any new updates yet. I recommend bookmarking the Community Alert to be notified of any updates and to know when the issue is resolved.
Thank you for sharing your experience, although I'm sorry to hear your contacts with support weren't helpful. To clarify, did you contact SECU or did you contact Quicken?
Thank you!
Same issue. I've been patient up until now but this is getting very frustrating! If this keeps going on, I'll have to decide whether to quit Quicken or SECU….
If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and report this as an Online Banking issue. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. This problem may have to be escalated (yet again) to higher support levels. Only a call to Support will get the ball rolling.
I had contacted SECU. I did not contact Quicken as found this thread which indicated you were aware of the issue. However, it is impossible for me to believe that it is taking this long to fix the problem or label the issue.
Thank you for your reply,
If you are seeing a CC-506, FDP-106, or OL-297 error, then we are aware of the issue. To track the status, please bookmark the Community Alert linked below:
(Ticket #12449106)
Me? If I have to quit one, I'll be quitting Quicken.
SECU provided the following information.
Thank you for your message. We apologize for the inconvenience. To regain access to Quicken please convert from Direct Connect to Web Connect. For a list of instructions please search for Quicken Download on our main storefront page (ncsecu.org) and select learn more. Once you are on the Quicken Download page select Review our conversion guide. This will take you to a six-page document that will give step by step instructions for connecting each type of device. If you have any further questions or concerns, please send us a reply, contact your local branch or call 1-888-732-8562. As always, thank you for your continued support of your credit union.
I have been having the same issues as everyone else. I finally got transactions to download using Web Connect but the new problem is it doesn't download the correct balance. It downloads the balance with pending transaction included even though the pending transactions are not downloaded. When I reconcile it doesn't reconcile correctly. I tried to find a way to change the balance it uses to reconcile without any luck.
Approaching 1 month and no success. I wonder, does anyone know if microsoft money works? Perhaps their support has found a correction.
Just talked to SECU. It seems the issue is SECU conversion to a required text for code to enter their online system. There will be no way for QUICKEN to fix this issue SECU said. The only option is a web download which eliminates all the benefits of QUICKEN.
