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BMO US Credit card won't download

Moorhatch

Am using windows, Quicken classic deluxe v R67.10.

I have a BMO US credit card, and I've activated transaction download. When I attempt to download I receive a message in Quicken to the effect: Unable to verify the financial institution information for this download. There are four additional BMO bank accounts that both upload and download without a problem. When I try to upload via One Step, the four accounts upload, the credit card does not. To my mind, BMO handles its credit cards in a strange way. I had to cancel a card due to fraud. When the new card was issued, BMO changed the number in their system rather than setting it up as a new account. Bottom line, how to I get past this problem?

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Windows

One Step Update

Comments

Quicken Anja

Hello @Moorhatch,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Please provide the exact file path as shown in the example below.

Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
When did this issue first start occurring?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
Last, could you please provide a screenshot of the error message you are receiving?
- If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!