Unable to find bank for Direct Connect

Question

I am using Quicken Classic Home and Business {R67.10)  on a newish, up-to-date Windows 11 laptop with good internet service.  The bank in question is Southern Trust Bank.  The bank also mentioned that they used to be called South Port.  This bank is located in southern Illinois.

In Quicken my bank account, for several months, was successfully connected via Direct Connect to my bank  and I was able to download bank transactions.  Sometime after 3/3/26 the account was no longer connected..  Quicken Tech support had me disconnect the account and attempt to reconnect (Add Account) but I can't find the correct bank in the provided list.  The bank says everything is set up and ready on their end but that is the extent of their help.  Help and/or suggestions would be greatly appreciated!

splasher · Answer

One way to figure out what the bank is called is to download a Web Connect .QFX file from their website and import it into Quicken.  That will supply Q with all the information it needs to find the bank.

Then, edit the account (Tools menu) and go thru the activation of One Step Update.

If presented with to "add" or "link", select "link" and choose the existing account.

Quicken Kristina · Answer

Hello @J Forby,

Thank you for letting us know you're encountering this difficulty. To assist with this, please provide the URL you use to log in to your account directly through the financial institution's website. We can use that to check our list of supported financial institutions (FIDIR) to see which connection option should work.

I look forward to your response!