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Quicken (Mac) STILL can't link to my Citi Master Card

WendyRose

Thanks Quicken Laura and others who replied to my gripe last month. Just returned from travels, and found that discussion closed.

So I was never able to solve my problem of linking to my Citi account.

- I go through all the steps at Citi and then try to link, as Quicken Laura laid out.

- I've confirmed Safari is my default browser.

- I've verified that my Citi account has my correct profile info.

- When trying to link, I've tried several Citi boxes in the search field — there are so many that I wasn't going to try every single one.

- I've called Citi - took a lot of time, and the rep ultimately said it was a Quicken problem.

- I've called Quicken support several times about this (NEW case #12365270 and old ticket #12365112 - invested a lot of time into explaining the problem and testing solutions - to have the Support Team escalate, but have never heard back).

Don't know what else to do. 😒

https://community.quicken.com/discussion/comment/20554287#Comment_20554287

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Comments

Quicken Laura

Hi @WendyRose,

Thank you for reaching out. I'm sorry to hear that the issue is still persisting.

To help us better understand what may be causing the problem, could you please confirm the following:

Are you still receiving the "Incomplete Registration" error when attempting to add a new account after completing the reauthorization process and returning to Quicken?
Have you verified that your phone number and email address are up to date in your account profile settings, particularly for multifactor authentication (MFA)?
Have you tried completing the connection process using a browser other than Safari to see if the behavior changes?

Any additional details you can provide will help us investigate further.

I look forward to your response.

(CTP-17044)

WendyRose

Hi Quicken Laura —

Yes re error message: still getting the "Incomplete Registration" error. See attached.

Yes re Citi profile: I've verified the my Citi profile (phone and email) is up-to-date. I use biometrics to log on when I'm using my Mac.

Yes re an alternative browser: My default browser is Safari. I just tried DuckDuckGo, and got the same error message (see that attachment).

Thanks for the trouble-shooting.

Screenshot 2026-06-25 at 9.47.20 PM.png

Screenshot 2026-06-24 at 9.29.21 AM.png

Wendy

WendyRose

p.s. to Quicken Laura — And when trying to send an error message to Quicken, I get this 2nd error message (attached).

Screenshot 2026-06-25 at 9.56.53 PM.png

Quicken Kristina

Thank you for your replies,

You mentioned that you confirmed your phone and email are up to date with Citi. To clarify, is the phone number on your Citi profile a landline or a mobile phone number?

Thank you!

WendyRose

It's my mobile (and only) number.

Quicken Kristina

Thank you for your reply,

Do you have your mobile number set up for multi-factor authentication (MFA) on Citi's website? That "incomplete registration" error message almost always means there's no valid phone number for MFA associated with your Citi account.

It's also possible that a browser extension or setting is blocking the connection between Quicken and Citi. You mentioned that you use Safari and tried using DuckDuckGo. DuckDuckGo is known to not work well with Quicken. Is there another alternate browser you can try?

Thank you!

WendyRose

Re browser, in addition to trying both Safari and DuckDuckGo, I just tried to add my Citi account using FireFox. Still the same 'incomplete' message' — see attached.

Re MFA on my Citi account - no, I do not have that set up.

Thank you for your help. I've done a lot of troubleshooting — are we sure that there's not a problem between Citi and Quicken? I've noticed several other such problems in Community comments.

Wendy

Screenshot 2026-06-28 at 10.03.53 AM.png

WendyRose

Re browser, in addition to trying both Safari and DuckDuckGo, I just tried to add my Citi account using FireFox. Still the same 'incomplete' message' — see attached.

Re MFA on my Citi account - no, I do not have that set up.

Thank you for your help. I've done a lot of troubleshooting — are we sure that there's not a problem between Citi and Quicken? I've noticed several other such problems in Community comments.

Wendy

Screenshot 2026-06-28 at 10.03.53 AM.png

p.s. to Quicken Kristina — I just checked the Citi app on my phone, and I sign on with Face ID (not MFA).

Quicken Kristina

Thank you for your reply,

Since trying an alternative browser didn't resolve the issue, it's likely you need to have a phone number set up for multi-factor authentication (MFA) on your Citi account to connect with Quicken. Please try setting it up, and let us know if the issue persists!

Thank you!

NotACPA

When my AA Mastercard switched from BarclayBank to Citi bank, I couldn't get Firefox to work either … but MS Edge worked for me in getting is setup.

Thats probably not available on a Mac, but this very much looks, to me, like Citi is being picky re: what browsers it will work with and not really a Q issue.

And, as soon as I got the connection working, I immediately switched back to Firefox.

Have you tried Chrome?

Or, calling Citi and raising H E double-hockey-sticks.

WendyRose

Thanks @NotACPA - Just downloaded Chrome, but I still got that same error message. But appreciate the help.

Screenshot 2026-06-28 at 8.43.11 PM.png

WendyRose

Re browser, in addition to trying both Safari and DuckDuckGo, I just tried to add my Citi account using FireFox. Still the same 'incomplete' message' — see attached.

Re MFA on my Citi account - no, I do not have that set up.

Thank you for your help. I've done a lot of troubleshooting — are we sure that there's not a problem between Citi and Quicken? I've noticed several other such problems in Community comments.

Wendy

Screenshot 2026-06-28 at 10.03.53 AM.png

p.s. to Quicken Kristina — I just checked the Citi app on my phone, and I sign on with Face ID (not MFA).

WendyRose

Re browser, in addition to trying both Safari and DuckDuckGo, I just tried to add my Citi account using FireFox. Still the same 'incomplete' message' — see attached.

Re MFA on my Citi account - no, I do not have that set up.

Thank you for your help. I've done a lot of troubleshooting — are we sure that there's not a problem between Citi and Quicken? I've noticed several other such problems in Community comments.

Wendy

Screenshot 2026-06-28 at 10.03.53 AM.png

p.s. to Quicken Kristina — I just checked the Citi app on my phone, and I sign on with Face ID (not MFA).

WendyRose

Hi again @Quicken Kristina — FYI I went back to Safari after trying DuckDuckGo, FireFox, and Chrome.

Re your suggestion of setting up an MFA for my Citi account: Yes, I just did that and it still didn't work — see attached. This time the error message on the attached screenshot also had a popup of my Citi timer.

Screenshot 2026-06-28 at 8.54.38 PM.png

Quicken Kristina

Thank you for your reply,

I've seen that timer message before; it's what Citi Cards used when connecting via Direct Connect. Did you try authorizing the connection again within that 10-minute timeframe? Which browser were you using when you saw that message?

Thank you!

WendyRose

Thanks @Quicken Kristina —

Yes, as I said above, I went back to my Safari browser. And yes, I did authorize the connection for that 10-minute timeframe. What was different that last time is that the timer was replicated in the error message that I attached above.

Wendy

WendyRose

Correction to my reply above. I went back to my Safari browser (no Quicken browser). Sorry @Quicken Kristina