This discussion was created from comments split from: One Step Update: Critical Malfunction.
I'm having the same problem. No transactions have downloaded since 6/14. I get the CC-601 error code and a statement that Quicken cannot find an account with a non-zero balance at AmEx. I did all the deactivate/add account steps with a real, live Quicken support person helping me. The only thing that happens is I get a single, large balance adjustment entry that seemingly adds all my charges since some unclear time (I certainly haven't incurred $4,186.93 in charges since 6/14). Ticket ID 12480486.
If you're a Q Windows user: First deactivate ALL AmEx accounts then, when all accounts have been deactivated, use Tools / Add Account to reactivate / reauthorize your accounts to Bank name American Express - Delegate.
This got me out of the CC-601 doghouse …
If you're a Q Mac user, try the same, if "American Express - Delegate" is available for you.
Hello @EvetsEyak,
We haven't heard back from you in a while. Do you still need assistance? Were you able to review @UKR's response?
Check back and let us know! Thank you.
Hello again,
Checking in once more before this thread is closed. Let us know if you still need assistance.
Thank you!
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
