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Closing discussions too quickly

NebularNovice

I just found a discussion of a problem about corrupted data which has some similarities to a problem I just encountered. The title is "Bank data failed to download and now accounts are corrupted - where do I start??"

Unfortunately, it ends with:

"Thank you - I had great tech support and responded within 2 minutes.
Problems are solved and now I just need to re-enter manually 2 years of
categories and tags for the BoA accounts."

It sure would be nice to know what the solution(s) were. We can't ask the sender, GV User, that because the discussion is closed. That is a very unhelpful way to close a discussion.

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Quicken Alyssa

Hello @NebularNovice,

Thank you for bringing this up!

Discussions are closed after 30 days of inactivity. I have located the thread you are referencing and reopened it so you can comment.

https://community.quicken.com/discussion/7973879/bank-data-failed-to-download-and-now-accounts-are-corrupted-where-do-i-start

Let us know if you need more help!

NebularNovice

Thanks, Quicken Alyssa. I have added my request for more info on GV User's solution.

splasher

Don't blame the moderators on closing them too soon. Blame the poster that didn't feel the need to provide that information and help others in the future.

Another thing is users that do write back that a suggested solution solved their issue, but don't mark it as "answered" and don't credit the suggester of the solution with a "helpful"/thumbs up.

NebularNovice

I didn't intend to blame the moderators, though I suppose that was implied. I am more questioning the policy of closing discussions that quickly. What is the harm in leaving discussions open? They are still on the board in any case.

I could have made this viewpoint more obvious by asking Quicken Alyssa why discussions are closed in my reply thanking her.

Jon

Old open threads are spam magnets - in my experience it's been commonplace for many years now for forums to close inactive threads after a certain amount of time so they don't get spammed.