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MFA Flow Not Working When Updating Accounts in Mobile App

Austin@

Updating Accounts that require MFA (such as Venmo in my case) has stopped working correctly recently in the mobile app (iOS, in my case). When I open the app and swipe down to update accounts and pull new transactions from financial institutions, the app asks me to select an MFA method for Venmo (which is expected). I chose to receive an SMS code to my cell phone number, and I did get texted a code, but the Quicken app just hangs at that point (spinning) and never moves to the next step, where it has me enter the code I was texted. The only way I’ve found around this is to fully close out of the app, reopen it, re-swipe down to update accounts again and then it picks up where the MFA flow left off and prompts me to enter the code I was texted. After entering the code, the Quicken app once again just spins and never finishes updating accounts until I once again close out of the app, reopen it, re-swipe down to update accounts again, at which point it finally recognizes that the Venmo account has been verified and finishes updating accounts.

Anyone else experiencing this? I’m running the most recent version of the Quicken Classic companion app for iOS (version 8.3.0) on iOS 26.5.2 on an iPhone 17 Pro.

[Edited - Readability]

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Comments

Quicken Laura

Hi @Austin@,

Thank you for reaching out and for providing detailed information about what you're experiencing.

To help us better understand and address the issue, could you please provide the following information?

Is the data file you're experiencing issues with stored on a Windows or Mac desktop computer?
Is the file you are having problems with in your mobile app stored on a Windows or Mac desktop device?
When did the issue first begin?
Have you recently synced your desktop data file with the Quicken Mobile app?

I look forward to your response. Thank you!

Austin@

I am using Quicken for Mac 9.1. The issue began a month or two ago (I don’t know the exact date). I sync my desktop data file with the Quicken mobile app daily.

Quicken Laura

Thank you for providing this information. It's very helpful.

I'd like to suggest a few troubleshooting steps:

First, please try the following:

Restart your iPhone to clear any temporary background or network session issues.
Try updating accounts on both Wi-Fi and cellular data to rule out a connectivity-related timeout during the MFA step

If the issue persists, please try these additional steps:

Temporarily disable VPN, iCloud Private Relay, or any content/ad blockers.
Ensure Low Power Mode is turned off while running the update, as it can sometimes interrupt background network activity.
If SMS autofill is enabled, try manually entering the code instead of using autofill (just in case focus is being disrupted in the MFA screen).
Sign out of the Quicken mobile app and sign back in to refresh the session.
As a last step, uninstall and reinstall the mobile app.

Please let me know how it goes.

Austin@

@Quicken Laura I tried all of the suggested steps (deleted the app off my phone, disabled sync in the Mac desktop app, disconnected my Venmo account, reconnected it, re-enabled Sync in the desktop app, reinstalled the mobile app, signed back in), but unfortunately the behavior was exactly the same. When the app attempted to go through the Venmo MFA flow as part of the updating of my accounts, it prompted for me to select an option for authentication (SMS code to my cell phone), which I selected, then it immediately hung and spun without prompting me to enter the code sent via text (which I received). As before, I had to fully close the Quicken mobile app, reopen it, re-initiate an update of my accounts, at which point it picked up where the flow had gotten hung up before and let me enter the SMS code. At that point it hung again, and I once again had to fully close out and reopen the app, then re-initiate an update of my accounts for it to accept the code I had previously entered and complete the update of my accounts. Here is what it looks like when it hangs at any of the steps (note the spinning icon where it spins indefinitely without prompting the next step of the MFA flow unless I fully quit, reopen, and then re-initiate updating accounts):

Screenshot 2026-07-03 at 10.07.21 AM.png

[Edited - Readability]

Quicken Kristina

Thank you for your reply,

Have you restarted your mobile device since the issue started? If not, please do so. Sometimes, a restart does correct unexpected behaviors.

If you have an alternate mobile device, have you tested whether the problem happens on that device also?

Please let me know how it goes!

Austin@

@Quicken Kristina Yes, I should have mentioned that. As part of my troubleshooting with @Quicken Laura‘s steps earlier, I deleted the app fully from my device, then did a complete shut down of my iPhone, waited a few minutes, powered it back on, then redownloaded the app from the App Store, signed back in, and tested again. All of that was done after I completed the instructions of disabling sync in the desktop app, disconnecting my Venmo account, reconnecting my Venmo account, then reenabling sync in the desktop app.

Austin@

I went ahead and tested on my iPad (10th gen) running the latest iPadOS (version 26.5.2) and the latest version of the Quicken mobile app (version 8.3.0). Unfortunately, the same behavior occurred on the iPad as what I am experiencing on my iPhone.

Quicken Kristina

Thank you for your reply,

I tried to replicate the issue on my device (iPhone SE3, also running iOS 26.5.2), but the multi-factor authentication with Venmo worked.

To rule out any problems caused by the network/internet connection, have you tried connecting to an alternate network?

Do you have any security apps on both of your mobile devices which may be interfering with the connection?

Thank you!

Austin@

@Quicken Kristina Thanks for your help with this. I have tried two different wi-fi networks as well as using my cellular data plan—same result in all 3 scenarios. I don't have any security apps on any of my mobile devices that might be interfering with the connection (and no VPN or iCloud Private Relay). At this point I'll just deal with it if it can't be replicated by anyone else. I wish I knew what was unique about my devices, network, Venmo account, Quicken dataset, etc. that would cause this behavior in the Quicken companion mobile app only for me, but it's probably a lost cause trying to go down the road of figuring it out if it is only affecting me for whatever reason. Thank you again for your help and suggestions.

Quicken Kristina

Thank you for your response,

If you'd like to troubleshoot the issue further, I recommend contacting Quicken Support directly for assistance, as they have tools we can't access on the Community, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!