nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Fidelity Transactions No Longer Downloading

cliffordsweet

All Fidelity accounts were updated and reconciled yesterday and database was backed up. This morning, I updated to R68.28 build 27.1.68.28. One step update connected to Fidelity. After a long time, I could see "processing holdings" for each Fidelity account but no July 7 transactions downloaded. Online Center shows Fidelity account holdings match, but the cash balance off by the amount of the transactions (eg dividends) that failed to download. for When I tried to add a new Fidelity account, Quicken could not connect to Fidelity.

Find more posts tagged with

Windows

Missing Transactions

Comments

cliffordsweet

It is now working

Mary T

On July 8 was unable to connect to Fidelity to download transactions. Today I can log in, but transactions that are showing in my accounts are not downloading

wmiller

I'm also seeing an issue with Fidelity. Unable to connect on July 8, connection works fine today but transactions from July 7 are not being downloaded.

wmiller

I'm also seeing an issue with Fidelity. Unable to connect on July 8, connection works fine today but transactions from July 7 are not being downloaded.

Wayne Daren

You're lucky. I haven't been able to download Fidelity for months. Quicken seems not in a hurry to fix it. Yes, I have tried all the proposed solutions many times.

Quicken Kristina

Hello @cliffordsweet,

https://community.quicken.com/discussion/comment/20563247#Comment_20563247

I'm glad to hear that it's now working! Did you do any troubleshooting to get it working again, or did the issue resolve on it's own?

Hello @Wayne Daren,

https://community.quicken.com/discussion/comment/20563629#Comment_20563629

Thank you for letting us know you're encountering this issue. You mentioned you've followed the proposed solutions multiple times. Which troubleshooting have you already done? Have you contacted Quicken Support about this issue directly?

Hello @Mary T & @wmiller,

https://community.quicken.com/discussion/comment/20563395#Comment_20563395

https://community.quicken.com/discussion/comment/20563421#Comment_20563421

Thank you for letting us know you're seeing this problem! To troubleshoot, please follow these steps from our article on missing transactions/transactions not downloading:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

3. Are these transactions still marked as "pending" on your bank's website? Pending transactions have been authorized by your bank but not cleared and paid from your account yet. Most banks don't allow transactions to download until the transaction clears the bank.

4. Was the missing transaction incorrectly matched to another transaction in the register? This is common with repeating payments made to the same payee for the same amount.

5. Have any transactions been deleted recently? Transactions won't download again after being deleted. If a transaction was deleted in error, you can re-enter it manually (if there's a large group of deleted transactions, it may also be easier to restore a backup).

6. Was the transaction moved from one account register to another? Click on All Transactions in your account bar and search for the missing transaction. If you find the transactions in an incorrect account, you can move the transactions to the correct account: just select the transaction(s), right-click, and select Move transaction(s). Select the correct account and click OK.

7. Was an older backup restored after you accepted the downloaded transaction(s)? The backup file will restore account information up to the date it was created, which may be before the missing transactions were downloaded.

I hope this helps!

NotACPA

When you click TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to your Fidelity account(s)?

Because I download from Fidelity into Q 6 days a week and RARELY with any problem.

ddaless100

Is anyone still having an issue with Fidelity? I responded to the post

Fidelity account not downloading transactions since May 2026

I have done all the above instructions and still I cannot get Fidelity to download. I have contacted Quicken via help and reported this. I have also tried to reset the account. When I do this Quicken brings me to Fidelity to "sign" an agreement to let Quicken access my account. I did this and then checked Fidelity that this was done properly. The site shows that I did sign the agreement. But still no transactions are being downloaded. I did check Fidelity and there are transactions that are not showing in Quicken from May and June. I also checked my connection per someone's advice, and it is correct.

Quicken Kristina

Hello @ddaless100,

Thank you for letting us know you're encountering this issue. If you've already tried the troubleshooting steps and the issue persists, I recommend contacting Quicken Support directly for further assistance, as they have tools we can't access in the Community and can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

ddaless100

Posting here also

Not sure why it worked today, but I reset my accounts today and transactions came in. I did this repeatedly over the last few days. Yesterday I also restored by file from a backup done a few days ago but could not get it to work. Today for some reason I got transactions and my files are in sync with Fidelity.