RobinHood issue

Question

Hi all,

I am using Quicken for Mac, version 9.1.0.  Has anyone else experienced an issue inaccurately reporting totals from RobinHood?  My account there is very simple; 2 equities, tiny amount of crypto and a small cash balance.  When reporting the balances, crypto balance is fine but the combined equities/cash balance is actually doubled.  The ONLY way to get accuracy is to create a liability for Robinhood balance in the amount of 1/2 the reported amount in the investing section. ????????   (Yah, Yah, I get the irony of "rob from the rich and give to the poor" but this is taking it a bit far.)

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Anja · Answer

Hello @Dawgger,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

* Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloude Drive, DropBox, USB, etc.)?
* Have you attempted any troubleshooting steps so far? If so, what were they?
* When did this issue first start occurring?
* Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Additionally, could you please provide a screenshot of what you're seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!