Express Web Connect+ error with Merrill and BOA [Edited]

Question

It has been HORRIBLE since it started.  When I call either company, Quicken blames Merrill and Merrill blames Quicken.  Today all I wanted to do was update my accounts by downloading transactions, used to be SO EASY. 6hrs later still nothing.  I've tried everything that worked last time, reset account, deactivate account, all accounts, one account.  I learned last time to only deactivate one account then retry so every account doesn't get hosed up.  One time it actually worked and downloaded every transaction from the beginning of time and I had to correct 18 accounts.  Took me 16hours.  Today, deactivated one and still waiting on it to "reconnect".  I've been authorized through Merrill so many times it filled up a page of my inbox.  What used to take me 15 minutes to download from Merrill the exact dates and accounts I wanted now makes me want to throw the computer out the window.  I'd love to lose Quicken and Merrill because of this lousy experience and worse support but 20+ years of both at my age, I'd be dead before I put everything into another program as no doubt downloading from Quicken would take an eternity if it worked at all.  Currently at the 15min mark for 1 account to reactivate.  What am I doing wrong?

Thank you for allowing the vent. Any advice would be appreciated.

[Edited - Readability]

Quicken Kristina · Answer

Thank you for your reply,

Based on your description, it sounds like the Merrill Lynch accounts are now downloading, but some of the downloads are delayed. Is that correct? Did everything from Merrill Lynch download as expected today?

I may be wrong but I feel like most of the people that are looking for solutions in this forum have tried those very basic steps you listed.

If I’m not sure what the person has already tried, I usually start from the beginning to make sure nothing is missed.

Thank you!

pkp · Answer

Quicken Kristina,

I did not have the time or brain power to review all the accounts yesterday.  I am reviewing them now and interestingly in relation to the other poster, my largest Merrill account did not download yesterday along with 2 other accounts.  I just tried again and downloaded the missing transactions along with 2 other Merrill accounts that apparently didn't download yesterday.  Bank of America is still not functional but I want Merrill right first.  Looking at the message you left pacz with 8 questions, I may be wrong but I feel like most of the people that are looking for solutions in this forum have tried those very basic steps you listed.  [Removed - Speculation]  I'll reiterate the 1st CSR told me to "call Merrill" it was their issue.  I don't mean to be nasty to you but I'm not yet over the blame game.  If the 2nd CSR had not been so kind, I would have canceled my subscription and made it my mission to find an alternative.

To pacz:  Call in to support:  The gentleman I was escalated to would do something on "his side" in between update attempts.  We started with a backup that I had paper verification was correct from mid June, disconnected/deactivated everything from the backup and worked forward from there.  Maybe the person you get will start from there.

Quicken Kristina · Answer

Thank you for your reply,

https://community.quicken.com/discussion/comment/20563601#Comment_20563601

I reviewed your interaction with Support yesterday and can see you went through quite a bit of troubleshooting. Are the Merrill Lynch accounts downloading correctly now? Are the Bank of America accounts still giving you trouble?

Hello @pacz,

https://community.quicken.com/discussion/comment/20563615#Comment_20563615

Thank you for letting us know you're encountering a similar issue. To troubleshoot the missing transactions, please follow these steps from our article on missing transactions:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

4. Are these transactions still marked as "pending" on your bank's website? Pending transactions have been authorized by your bank but not cleared and paid from your account yet. Most banks don't allow transactions to download until the transaction clears the bank.

5. Was the missing transaction incorrectly matched to another transaction in the register? This is common with repeating payments made to the same payee for the same amount.

6. Have any transactions been deleted recently? Transactions won't download again after being deleted. If a transaction was deleted in error, you can re-enter it manually (if there's a large group of deleted transactions, it may also be easier to restore a backup).

7. Was the transaction moved from one account register to another? Click on All Transactions in your account bar and search for the missing transaction. If you find the transactions in an incorrect account, you can move the transactions to the correct account: just select the transaction(s), right-click, and select Move transaction(s). Select the correct account and click OK.

8. Was an older backup restored after you accepted the downloaded transaction(s)? The backup file will restore account information up to the date it was created, which may be before the missing transactions were downloaded.

I hope this helps!