Since, July 8 no transactions from Huntington have downloaded. I've reset, deactivated, reactivated with to change. Please help.
Since July 8 I've had no transactions download. I've reset, deactivated and reactivated with no change. Please help.
I also notice this and tried resetting, no dice.
I have been experiencing all the same issues with Huntington Bank download. Have worked through all the troubleshooting options & still no luck. Now when I attempt to reconnect to my account through Quicken I am getting a cc-501 error.
Hello All, Thank you for taking the time to report this issue. We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
Please let us know once you have done so, and we apologize for any inconvenience in the meantime! Thank you. (CBT-1194)
spent hrs resetting loading old save nothing same as above. spoke to bank yesterday and they were no help
Report sent. Help report did not let me attach sanitized log as "attachments exceeded 10".
Hello @sarge11,
Thank you for submitting the problem report. I can see internally that your log files were received, and I’ll make sure they are added to the investigation ticket for the team to review.
We appreciate you taking the time to provide those details and go through the troubleshooting steps. (CBT-1194)
Hello @ts063068,
Thank you for submitting the problem report. We’ll get the log files added to the investigation ticket.
The sanitized file is helpful and can provide additional information for the investigation, but it is not required. If you would still like to submit it, you can try submitting another report with all other checkboxes unchecked and only the sanitized file option selected. This should allow the report to submit successfully.
Thank you again for your help with the investigation! (CBT-1194)
I haven't done a download in a few days, but noticed that no recent transactions downloaded this morning from Huntington. Guess I'll follow along and see what happens and if we can get it resolved.
I am also having this same problem as of a few days ago. I reached out to Huntington support and they were no help.
Hi @tknight84,
Thank you for submitting your logs.
Could you please clarify which issue you are experiencing? Are you having trouble only with the QFX file, with automatic updates, or with reconnecting your accounts (CC-501)?
I look forward to your response.
Hi @shromadka,
We would appreciate it if you could also submit your logs so we can attach them to the open case for further review, as requested by @Quicken Anja.
Thank you!
Same problem — I see the transactions on the Huntington web site, but they don't download. Unlinked and reconnected — the Direct Connect fails with an auth error (OFX Error: 15500) even though I double/triple-checked the login/password. I am able to reconnect and re-link using Quicken Connect (using the exact same credentials that fail for Direct Connect), but the transactions still don't update. Last known successful download (for me, at least) was on July 5th. I've done the disconnect/connect dance twice to just make sure it wasn't me. 😅
Thank you for sharing the troubleshooting steps you have already tried.
I would appreciate it if you could also submit your log files so we can include them with the ongoing investigation. Please follow the instructions provided by @Quicken Anja above.
(CBT-1194)
Done.
Same problem here. If I manually try to download a bank generated QFX file, I get an OL-221-A error. Haven't had any transactions downloaded since July 8th.
Thank you for joining this thread.
The OL-221-A error when importing QFX files from your bank's website suggests an issue with the QFX file itself, as outlined in our support article here. In this case, I recommend contacting your financial institution so they can investigate the file and help resolve the issue.
Additionally, if you're experiencing missing transactions or encountering the CC-501 error, we'd appreciate it if you could submit your log files by following the instructions shared by @Quicken Anja . These reports help our teams investigate the issue more effectively.
I opened one of the bank's QFX files with Notepad and it gibberish. It's not a QFX file.
May I ask what type of file you're trying to import?
According to our support article, Quicken does not support importing Excel (.xls), QuickBooks, PDF, or OFX files.
Thank you for the clarification, and I apologize for the misunderstanding. I misread your previous post.
You're absolutely correct that Quicken does support importing QFX files. I also want to clarify that in my previous response, I wasn't suggesting that Quicken doesn't support QFX files. As I mentioned there, the OL-221-A error when importing a bank-generated QFX file generally points to an issue with the QFX file itself.
The reason I asked about the file type was that you mentioned that opening the downloaded file in Notepad displayed unreadable text, which raised the possibility that the file might not be a valid QFX file despite its extension.
Since the QFX file is generated by your financial institution, they are best positioned to verify that it is created correctly and investigate any issues on their end.
Thank you for your patience, and please let me know if your financial institution can identify the cause or if anything changes on your end.
Is this a connection to this bank problem? I've been told that there was a major disconnect from this bank and Quicken by a support person at Huntington Bank.
I need a Direct Connect number as my Quicken won't download my checks. I recently got rid of One Drive, lost several years of accounting but was able to retrieve back to 2024. Now I cannot download any recent checks.
Hope you can help.
Dulcie C
Hi @Dukiecam18,
Thank you for reaching out. I've merged your post into this ongoing discussion since it appears to be related to the missing transactions issue.
To help us investigate further, I'd appreciate it if you could submit your log files by following the instructions below. Once submitted, I'll make sure they're forwarded to the appropriate team for review.
Please feel free to reach out if you have any additional questions.
It worked this morning!
That's great news!
That's great news! I'm glad to hear everything is working now.
Please feel free to reach out if you have additional questions.
