Unable to Sync HealthEquity Account Due to Passkey Authentication Requirement

ThomasTheGrey

Hello,

I'm writing to report an issue syncing my HealthEquity account in Quicken.

HealthEquity has recently transitioned to requiring passkeys for authentication and no longer supports password-based login. Since this change, Quicken has been unable to sync with my HealthEquity account and prompts me to update my password. I suspected this would not resolve the issue, but I updated the password regardless, and the problem persists.

Could you please advise whether Quicken has plans to support passkey authentication for HealthEquity, so that I can restore syncing on my account?

Thank you for your help

Quicken Classic
Premier
Version 9.1.0 (Build 901.61320.100)
macOS 26.5.2

NotACPA

We're other users, not Q employees, and even if we had such info (we don't) we wouldn't be allowed to disclose it.

Have you tried contacting Q Support, via the link at the top of this page?

Also, see this:

https://community.quicken.com/discussion/comment/20561054#Comment_20561054