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American Express not downloading, seeing error message

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This discussion was created from comments split from: American Express accounts not downloading.

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SoopaNtz

I have American Express accounts under two logins (one for my wife and one for me). My wife's account (a credit card) under her login works just fine. It downloads as it should. On the other hand, the two accounts ( credit card and savings) under my login has stopped downloading transactions. They are included in the one-step update settings and appear to be downloading, but no transactions download. The accounts do not appear in the one-step update summary, either. There are no error messages for this, although about two weeks ago, I did receive error CC-600 for these two accounts: could not find any accounts with nonzero balance or any transactions in the past six months.

Quicken Kristina

Hello @SoopaNtz,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

When did you first notice this issue?
Which connection option are you using for the accounts under your login (American Express, American Express - Delegate, etc.)?

Please provide a screenshot of the error message you're seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!