Has anyone else received an identity verification failure for the ACH payment method?

H.Richburg

I was curious if anyone who encountered this issue has found a resolution?

Almost 3 years ago Quicken implemented an ACH method of payment that apparently is suppose to be a backup to QuickPay should that fail. As of today it has been become the primary means that QuickPay uses. At the time it asked you to verify your phone number and then asks for verification of your name, address, date of birth and last 4 of your social security number. Well it failed even though all my information was correct and I got a message if it failed there is nothing Quicken can do. 

I've talked with CS several time since and they at least indicated they are aware of the issue and they are working on it but had no estimated date for a resolution.

Thanks in advance to anyone who has a solution.

HJR

Quicken Kristina

Hello @H.Richburg,

Thank you for reaching out! To clarify, is the error message you're seeing the same as the sample message below?

If that is the error you're seeing, our ability to assist is very limited. Please see this article for more information: https://www.quicken.com/support/bill-pay-identity-verification-failed

If the error you're seeing is different, please provide more details and a screenshot of the error. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I hope this helps!