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PayPal Mastercard not down loading, again

Marvin Gardens

I haven't had any transactions from my PayPal Mastercard downloaded since the end of June. I though they fixed this. Is anyone else seeing this?

(Quicken Premier R68.28 Build 27.1.68.28 Windows 11)

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download transactions

One Step Update

Comments

Quicken Anja

Hello @Marvin Gardens,

Thank you for reporting this issue. Missing transactions—especially when no error code appears—can happen for a few different reasons. Below are some things to check which you can also review in more detail in this support article.

First, for a one-time occurrence:

Sort order or filters: Make sure your account register is sorted by Date (click the top of the Date column) and click Reset at the top of the register to clear any filters.
Pending transactions: Check your Huntington Bank website—transactions that are still pending may not download until they clear.
Download window: Some banks only allow downloads for the last 90–200 days. Older transactions may need to be manually downloaded via Web Connect.
Matching or renamed transactions: Sometimes downloaded transactions match incorrectly to existing entries and don’t appear as new.
Deleted or moved transactions: If a transaction was deleted or moved to another account, it will not download again automatically.

If this happens frequently:

Go to Edit > Preferences > Downloaded Transactions and ensure Automatically add to banking registers is unchecked.

Use the Actions Gear Icon in the register and select Update Now to refresh online account information.

Check that the Sort Order is by Date and click Reset to remove filters.
Refresh your login session via Help > Refresh Sign In, then try One Step Update again.

Verify that downloaded transactions aren’t hidden by checking Tools > Account List > Show Hidden Accounts.

If none of these steps resolve the issue, please reach out to Quicken Support for further assistance.

Thank you!

billyeff

I got one dump of transactions from PayPal/Synchrony about 3 weeks ago and also thought that the problem had finally been fixed. But, like Marvin Gardens, I haven't gotten anything since. All of the things we are told to try are basically making sure that the user hasn't messed something up. I've been using Quicken for about 20 years now and the download used to work fine for a couple of years, until a few months ago now, when it just quit downloading transactions, even though it gets a correct online balance. All of these new Quicken features that have just come out are great (maybe), but if the basic stuff stops working that should certainly be the priority! I WANT MY BASIC STUFF TO WORK.

Marvin Gardens

Quicken download a bunch of transactions today (July 25). The last time was June 22. Is it possible they are only being posted monthly?

Quicken Kristina

Thank you for your replies,

Are these transaction downloads lining up with when your statement closes?

Thank you!

Marvin Gardens

Yes. About an hour after I made that last post I got the message that my monthly account statement was ready.

Quicken Kristina

Thank you for confirming,

It is possible that they've shifted to making transactions available only once a month. Have you contacted the financial institution to confirm if they've shifted to making transactions available for download only after the statement closes?

Thank you!