I use Quicken for Windows R68.31. My wife banks with First Bank of North Carolina. The name of the bank is so generic that when I try to enter the bank's name to set up account download I am presented with dozens of "first" and "bank" options - non of which seem to be the correct bank. The bank seems to be headquartered in Charlotte - like many other banks. Can anyone point me to the right "secret" name for this institution? Thanks!