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Sam's Club World Elite Mastercard. Does not sync.

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This discussion was created from comments split from: Synchrony Bank Not Recognizing All Accounts.

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TomK48

Sam's Club World Elite Mastercard. Does not sync. Help?

Quicken Kristina

Hello @TomK48,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools, and I see you have been getting CC-503 errors. Is that what you're seeing in Quicken when you attempt to connect to or update your account? If that is what you're seeing, it's likely that you're being impacted by this known issue:

https://community.quicken.com/discussion/7969223/ongoing-4-19-26-synchrony-bank-care-credit-cc-503-fdp-103

What is the URL that you use when logging into the account directly through the financial institution's website?

Did you have to migrate your account to Synchrony's consolidated portal and update your credentials? If you did, are you trying to use those updated credentials when connecting/updating the account in Quicken? Try using the old credentials, if possible.

I look forward to your reply!