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Why did I get email from Bank of America saying "Your consent with Quicken has expired or was revoke

jdparker225

I got such an email on both July 17 and July 18. The last time I authorised was May 28. May 28 is the date I received my most recent email (at that time) from BoA that said they had received my consent. In the email saying they had received my consent, they said it would be good for 365 days.

I think I have fixed everything by deactivating/reactivating my BoA accounts and I have received emails telling me the authorisation is good for 365 days from today, July 19. So I am not asking for help in fixing this.

What I am asking for is: Does anyone know what is going on? Why did my consent with Quicken expire after about 50 days rather than 365 days?

Thanks

Jim

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Boatnmaniac

I think that is a question you need to be asking BofA. The financial institution owns their authorization management process. Quicken has no control over that.

FWIW, my bank (Old National Bank) sends me such emails about every 2 months and Capital One sends me them about every 3 months. But what they say is that my authorization is about to expire and ask if I want to continue allowing it. If I want to continue allowing it I click on a link in that email. If I don't click on that link I will be prompted in Quicken to reauthorize.

Conanb522

Look carefully for the sending email address. Could be a phishing email.

Toni

I also received the same letter from Bank of America regarding my credit cards. I called them to see if it was legitimate and they confirmed it was. They said I would have to reset consent in Quicken. Not sure what I need to do in Quicken to resolve this issue. I'm all set up at BOA for third party access. Can't find on Quicken how to fix.

Boatnmaniac

https://community.quicken.com/discussion/comment/20565266#Comment_20565266

Go to Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account. That will initiate the reauthorization process. If prompted, make sure to Link the downloaded data to the existing account in Quicken. Do not allow Quicken to Add it as a new account.

Toni

Thanks. I just reset my Accounts. We'll see if the pending credit card transactions download tomorrow!

Toni

[Removed - Duplicate Post]

Misterbill

I got this on my and P2's emails on Saturday after OSU had successfully run. Went in and reset our accounts only to get the same email on Sunday for me and this morning for P2 (no Quicken access during that time period). Something is obviously messed up. [Edited - Language]

nhttip

I got this email too. I have had problems with BoA credit card downloads since I recently added a Merrill Lynch brokerage account. I thought the email might have been related to that.

denmarfl

Windows 11

Here is a copy of BofA Email I received today…..

Your consent to share your account info with Quicken ended on July 20, 2026, and we have stopped sharing data with them.
This happened because your consent expired or you revoked your consent. Third-party consents automatically expire 365 days after your most recent consent.
If you wish to re-consent with Quicken, go to their site or app.
To view your active and inactive third-party consents, log in to the Bank of America website you typically use to manage your accounts, then search for Third-Party Access.
If you think you're receiving this message in error, call us immediately.
Bank of America has no control over and is not responsible for how Quicken uses or shares your information.

I don't believe this is Fraud as no where is the email asking that you click on a click, or call anyone…

I have BOLDED the sentence that makes no sense…there is nothing a Quicken user can do at Quicken….to re-consent. BofA has been using the Terrible EWC+ connection for 3 years… This is the 1st time I am receiving a message like this from BofA…

I contacted Quicken, they are unaware of this Email…reason or purpose

I contacted BofA…waited 30 mins to speak with an agent who knew nothing and told me they were Transferring to their Internal Quicken unit…and that Transfer was to Quicken.

Any other BofA Quicken Users get this email? What the heck is its meaning? I did connect with BofA ….the register Last connection date did update to todays date….not unusual there were No Cleared transaction to download….its Monday and I did connect 2 days ago…Saturday……

nhttip

yep, I did, there's another thread that was started not too long ago about this. Maybe the moderators can merge

Richard.horn

I just received one also but it looks like they are continuing with downloading my activity.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

Based on the description of what you're seeing, the email is most likely an automated message from Bank of America. Usually, an email like that would be triggered if you revoked access through their website (which is a troubleshooting step for some connectivity issues) or if the token that authorizes the connection expired (which can happen after a set period of time, or sometimes happens if you authorize your accounts in a different Quicken file).

Since it sounds like this message is arriving unexpectedly, and you don't recall doing anything to trigger it, I forwarded this issue to the proper channels to be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CBT-1209)

Toni

I contacted Bank of America and spoke to a representative. They confirmed the email from them is legit.

Boatnmaniac

@denmarfl said -

I have BOLDED the sentence that makes no sense…there is nothing a Quicken user can do at Quicken….to re-consent. BofA has been using the Terrible EWC+ connection for 3 years…

This was posted in reference to the 3rd bolded test from BofA's email which says:

Bank of America has no control over and is not responsible for how Quicken uses or shares your information.

This bolded message has nothing to do with the re-consent (i.e., reauthorization) process itself. It is simply a disclaimer that BofA does not accept any ownership regarding how Quicken uses or shares the data that BoA provides them…..that is something that is solely owned by Quicken and the Quicken user (since it is the user who authorized BofA to download their financial data to Quicken).

And, yes, that re-consent (i.e., re-authorize) of BofA is solely the responsibility of the user as the user must either do Reset Account or Set Up Now on the Online Services tab of Account Details or do Tools > Add Account. (In this particular situation, Reset Account would generally be the best patch to take.) There will be no action taken by BofA nor by Quicken if the user does not initiate that process.

denmarfl

I contacted BofA; at the Call-in level…they have no info regarding this email. Pointing out that it isn't annoying enough to be getting this email…many report Multiple times….the Message in that email is poorly and incorrectly whitened. It directs BofA Customers to Re-Consent by going to the Quicken Site….3rd party Consent is performed at the Financial Intuitions' site. Its typical when you are dealing with a Large bank….the Customer Service doesn't have the tools or they the communication isn't sent out…so you get the Customer Service Agents best guessed answers….which when it comes to Quicken issues….most CS agents simply don't have the answers. Best I could get was, this will be sent internally to the Bank area that will address the issue. What I truly hate about calling BofA about Quicken issues…besides waiting on hold before you can speak to an agent, they hear Quicken….advise they are transferring you to their Internal Q Line (Internal means by my definition…within the Bank)…and what is taking place is you are being Transferred to Quicken Support……Hate That….and trying to stop the Transfer is impossible as the BofA Agent advises quickly they are Transferring you and do so immediately to where there is no time to stop them….

Tedchaconas

I also received this email. As noted by others it states the following:

To view your active and inactive third-party consents, log in to the Bank of America website you typically use to manage your accounts, then search for Third-Party Access

I logged in to the B of A website that I typically use to manage my account but the search function did not return any results for the term "Third-Party Access". Very odd.

Mulreadym

I have used Quicken Classic for years. BAO started requiring annual renewals to authorize Quicken's access to my account. I go through the process and am able to download transactions. But an hour or so later, I get a notice saying my status has been revoked. I have gone over the set up with BOA and they can see nothing at their end. My Quicken subscription was renewed in April. I can see that in Quicken.

Am I missing anything else?

Quicken Kristina

Hello All,

We now have a Community Alert for this issue:

https://community.quicken.com/discussion/7975081/new-7-20-26-bank-of-america-your-consent-with-quicken-has-expired-or-was-revoked

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right of the alert. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

To help our teams investigate the issue, please navigate to Help>Report a Problem and send a problem report with log files attached. Include the following additional information with the report please:

A screenshot of the email.
Confirmation that deactivating and reconnecting the accounts corrected the issue.

Thank you!

(Ticket# 12513166/CBT-1209)

Greg Brown

I received the same email a few days ago. I went on the BofA website and saw that I had multiple instances of Quicken sharing consent. The older one was 1 year ago but there are newer instances of Quicken sharing consents. I have noticed no issues with downloading transactions or errors due to this.

Toni

I reset my Bank of America accounts in Quicken and so far, it's downloading my transactions!

Misterbill

I don't think it's necessary. I got the emails on Sunday and Monday (for myself and P2) after getting them on Saturday and doing the reset. I just ran an update and transactions were downloaded fine, even though I did not do a reset after getting the last set of emails. So I think the emails are a bug.

Toni

I agree about the emails. I received them again today from Bank of America.

Quicken Kristina

Hello @Greg Brown,

https://community.quicken.com/discussion/comment/20565467#Comment_20565467

Thank you for letting us know you also received the emails and for letting us know that it has not impacted your ability to update your Bank of America accounts. I forwarded that information to our team.

Hello @Toni,

https://community.quicken.com/discussion/comment/20565468#Comment_20565468

https://community.quicken.com/discussion/comment/20565562#Comment_20565562

Thank you for confirming that deactivating and reconnecting the accounts gets them to download again! Thank you also for letting us know that you received more of those emails. I forwarded that information to our teams.

Hello @Misterbill,

https://community.quicken.com/discussion/comment/20565541#Comment_20565541

Thank you for the additional information! I forwarded it to our teams!

Thank you!

(Ticket# 12513166/CBT-1209)

jdparker225

FWIW: I notice that the emails saying my consent has expired were from BoA. However, the emails I get saying the consent has been received and will last for 365 days are from Intuit.

Jim

SCPat

I got that e-mail too however, BofA is still updating correctly even though it was to stop 2 days ago…

mvwabc

I got the email. Checked B of A site. Two consents are showing and neither one has expired. Looks to me like the emails were sent by mistake. My download worked fine. I think I will wait until I see something is actually broke.

jdparker225

Oops. Never mind. Both emails came from BoA.

Jim

jdparker225

@mvwabc How did check the web site? I can't find any place that shows the consents. I tried following the directions in the email: "…search for Third-Party Access" and got nothing useful.

Thanks

Jim

mvwabc

jdparker225

Log into B of A website

Go to Profile & settings (in the red banner at top of page)

Select SecurityCenter

Near the bottom of the page on the left side you will see Data sharing

Click on Review

You will see a page titled - Third-party access

On this page you can see the expiration dates for the third parties

jdparker225

@mvwabc Thanks.

Showed latest consent active until 7/19/2027 and a previous consent still good until 02/25/27 but I should have one good until 5/28/2027 based on email I got from BofA (or BoA or B of A or…😉) on 5/28/2026. I did do an activation/authorisation on 2/25/2026 (I actually did two that day for some reason) but had to redo it 5/28/2026 due to transactions not downloading. I have no record of doing an activation/authorisation on any day around 7/18/2025. I did lots of activation/authorisations (10) between 10/29/2026 and 12/28/2025 because of lots of issues with the switch to EWC+. No record of those in the Bank of America site. I have no record of any other activation/authorisations before that.

Jim

John_M

I don't believe that it is necessary to deactivate and reactivate the accounts. My downloads have continued just fine without doing anything. I think BofA just has their wires crossed somewhere.

denmarfl

When I called BofA…the agent knew of this 3rd party activation needed ..or did she? I got the feeling the agent had no idea what I was talking about…..and was providing me with an answer that she felt would satisfy me…. She checked my 3rd party authorization which just happened to have been done 60 days when their were "Other" issues with BofA that did require a De-Activate\Re-Activate…. She said BofA requires all 3rd party Authorizations to be Re-newed every 365 days.

I have never received any communications from any source…BofA\Intuit\Quicken….about this requirement.

Anyone know if there is some official communication to support this…3rd party Authorization must be renewed Every 365 days?

At BofA 3rd party Consent site it reads…..

"We've listed the third-party sites and apps you've given consent to share your account information with using our secure data-sharing protocol. In most cases, consents to share information with third parties are good for a rolling 365 days from your most recent consent. Consents automatically expire if the third party doesn't access your data over a 180-day period. Please note: Expiration dates will exceed 365 days for consents provided before August 2025. You can avoid service interruptions by visiting the third-party site or app to re-consent before your consent expires. If your consent expires and you want to continue using their service, go back to the third party site or app and consent again."

The BofA 3rd Party Consent site shows my "Quicken (via Intuit)" active and there's a TAB to REVOKE. I see no TAB to RENEW. So I wonder, if this is in fact real….we must Renew every 365 days….should I assume on day 366 the REVOKE TAB will change to RENEW TAB? Or is there a process this renewal will be done thru the Quicken software? Or this requirement so New…no one at BofA or Quicken knows what will be required to renew Consent at BofA? This seems so poorly planned and certainly NOT communicated to users….it is like the BofA Computer system was programed to require Renewal…and send out emails…BUT the HUMAN part of BofA has no clue what this is all about or how renewals are to be done.

Does anyone at Quicken know? The BofA agent I spoke with did not KNOW……

nmestanas

So I'm just another me too. When I got the message, I checked BofA since I had recently reauthorized it after another issue. I noted that my current authorization was dated just last month. However, I did have a few "revoked" ones listed. I deleted the revoked ones. I did not reauthorize again. Have not had an issue with BofA since then.

@denmarfl . There is no "renew". You must go through the reauthorization process within Quicken. I would delete all the old ones.

jdparker225

@denmarfl This is a screen shot of the email I receive from BofA each time I have authorised:

It explicitly says it expires in 365 days. But I also got this on 12/03/2025:

So that 365 days seems to have gone into effect then except that the emails acknowledging the consent have always said 365 days even those from before 12/03/2025.

I think BofA needs to get their act together.

Jim

jdparker225

@John_M I am sure you are correct …. most of the time. But once you get such a message, each time you do OSU and there are no transactions downloaded, you have to go to BofA site to verify that is true.

Oh wait a minute. With EWC+ you have to do that anyway regardless of what the financial institution is. 😉

Jim

denmarfl

Message to Quicken Moderators….

has Quicken contacted their resource at BofA to get some Clarity on this issue? Why are we all getting slammed with this email about Renewing the "TERRIBLE….SLOW…AWFUL…" sorry its a terrible Quicken connection…..and needs to be IMPROVED…Quicken to maintain customer base needs to get a safe and acceptable UP and Download connection with ALL BANKS….

Truist, Wells Fargo…just to name a few…they for now are using Direct Connect. BofA told me they went with EWC+ because the Government agency controlling bank Mandated a more secure change and all banks had to comply with that Mandate back in 2024….and here it is 2026 and many Banks still use the DirectConnect. Banks along with Intuit and QUICKEN Came up with this QUICK Fix …if it is even true their was a Mandate…and it is a terrible unreliable SLOW connection that really as to how we used quicken before EWC+…makes the Quicken Product less useful. Surely todays intelligent IT people ..and here there was 3 Companies involved…CAN come up with a Safe Like DirectConnect that is Much better than EWC+….and gives Quicken user back…the UPLOAD Feature. For my use of Quicken…the UPLOAD was the by far the Most important feature of the Software…..

Quicken Kristina

Hello @denmarfl,

Thank you for reaching out! It is a known issue, and we have a Community Alert for it. The ticket doesn't provide any insight into what is happening behind the scenes.

I suspect that the Bank of America representative you spoke with may have been referring to the Financial Data Exchange (FDX) standard. As far as I'm aware, it's not mandatory, but it does fulfill government requirements and is considered more secure than screen scraping. There were a lot of discussions about it a few years ago, when financial institutions started migrating. Here is an earlier post that provides some information on it:

https://community.quicken.com/discussion/comment/20311259#Comment_20311259

I hope this helps!

denmarfl

Kristina;

First let me thank you for all your time and hard work you put into this Forum that is greatly appreciated by me and many others.

Thanks for the Post…..seems this was\is a Banks decision (EWC+) since it was not a Mandate…. Those Banks going to EWC+ have taken away the real benefit of Quicken…Uploading Transactions. I know of friends that no longer subscribe to Quicken because of the Loss of Uploading Transitions. I have a bank I still use because it pays a higher Savings Interest Rate….that when I spoke to one of its VP and asked why they are still using WebConnect….told me…it was all about expense….or put another way, Web Connect payment…to Quicken…was less than Direct Connect or EWC+. If there is another Product like Quicken "was" I am not aware of it…. What appealed to me about Quicken was 2 major Banking time saver features….1) having all my Finances in one place…and as important…2) being able to do Transfers and Bill Pays at my home with my PC and Upload them to the bank. Yes, I still have all finances in one Place…but now I have a Slow unreliable connection in EWC+ and I duplicate entry work to do Transfers and Bill Pay.

I would submit to Quicken…stop adding all the Fancy Bloating features….many which have caused negative outcomes….and put the development teams efforts into coming up with a DirectConnect Similar connection that meets Security/Safety protocols that will satisfy banks and Banks will adopt. Make Quicken what it was when I started using it for Online Banking in 2001 (been a Quicken user since 1987).

Again; thanks for all you do for us….

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