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One Step Update Failing for All Accounts with CC-501 07/26/26

Susan

I see that this was an issue back on July 15 and supposedly solved. I had this issue today. I did receive downloads for deposits for these accounts but none of the charges came through and every account had the CC-501 error. This is a major issue for me.

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One Step Update

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gsquaredmarg

Ditto today. Came here to see if others had the same issue, and obviously at least one did!. Usually when there are this many fails, it is resolved pretty quickly. I'm just going to check back in a few hours.

NotACPA

@Susan @gsquaredmarg Without knowing the specific financial institutions, we're hamstrung as to the advice we can offer.

And, I just now did an OSU, and successfully connected to Chase, CitiCards, Fidelity and US Bank.

Now, nothing downloaded because it was all downloaded yesterday … but there were no errors either.

Quicken Kristina

Hello @Susan and @gsquaredmarg,

Thank you for letting us know you're encountering this issue. To troubleshoot this issue, per our article on CC-501 errors, I recommend waiting a day and trying again.

Due to the number of reports we've been getting, I forwarded this issue to the proper channels for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached. As @NotACPA mentioned, please also list the affected financial institutions. Our teams will need this information.

Please post to let me know once you have sent a problem report.

Thank you!

(CBT-1217)