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Pre-Market Stopped Working with R68.31

rhoneyman

Win 11 Classic Premier version in title

Pre-market worked up until the latest release. The bot told me to check firewall (Q is now always allowed) and to load latest patch. Neither worked.

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Comments

Quicken Kristina

Hello @rhoneyman,

Thank you for reaching out! To help troubleshoot, please provide more information:

When did you first notice this issue?
Aside from the program update, were there any other changes (computer update, VPN, etc.) that happened around this time?
Did you navigate to Edit>Preferences>Investments to confirm that Real-time quotes is selected?

I look forward to your reply!

rhoneyman

I noticed it the day after the update. I have confirmed that settings are correct. No other changes to my system.

Jim_Harman

Are you sure that the Real-time quotes option is still checked? Sometimes updates change options like that one.

So that we can try replicate this problem, please give an example of a security that is affected, call it XXX. Is it a stock, an ETF, or something else?

Try the following steps and let us know what exactly you see. If you do something different when you see the problem, describe exactly how you get the pre-market quotes.

Open Quicken before opening time on a day the market will trade, date = aaa.
Go to Investing > Portfolio and observe clock icon next to the price for security XXX
Hover over icon if present and note that date is bbb.
Click on Update and observe clock is gone (or not)
Click on XXX security name to open Security Detail view
Click on More then Edit price history
What is the price listed for date aaa? Does it include High, Low, and Volume?

rhoneyman

Yes, of course I'm sure the Real-time quotes option is still checked. As a precaution, I unchecked it, restarted, checked it, restarted, tested. No offense, but I've been using this stuff for decades. I rarely come here because I'm able to self-diagnose. (end of rant)

This is what I'm looking a couple of minutes after market open:

Jim_Harman

I mean no offense, but you are the only person I have seen reporting this, so please bear with me as we diagnose this together.

What types of securities are these?

What if anything did you do to update the quotes prior to the screen shots above?

rhoneyman

95% stocks and ETFs. There are a handful of options, but I understand they will always be late or off. I hit the update button just prior to the screen shots above.

My daily routine is to do a full One Step Update. Prior to market open, I run a quotes update from the Investing screen.