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Navy Federal Credit Union not downloading transactions

Glen sCHULTZ

Quicken Classic on Windows 11, Build 27.1.68.31.

Navy Federal Credit Union abandoned .QFX downloads and also support for Express Web Connect+ in July 2026. Multiple attempts to reconnect the account fail:

Deactivate and Reactivate
Deactivate and Add new Account

Most recent one step update reports downloaded transactions, but the transactions do not appear in the register. Additionally, one step updates report that the reported balance in the account is $0 and automatically adds an Adjusting transaction.

NFCU indicates I should take problem to Quicken. Any Ideas?

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Comments

Quicken Anja

Hello @Glen sCHULTZ,

Thanks for sharing these details!

Please try the following steps below and see if it resolves the issue:

Create a backup of your Quicken file first.
Deactivate all NFCU accounts in Quicken.
- Select the Tools menu and select Account List....
- In the Account List, select the account you want to deactivate, and then click Edit.
- In the Account Details window, click the Online Services tab.
- Click Deactivate next to the service you want to disable.

- Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
- Click OK to the confirmation message.
- If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
- Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
Revoke Quicken’s third-party access from your NFCU account on their website.
Reactivate the accounts in Quicken.
- Go to Tools > Add Account.

- Select the bank for the deactivated account(s). If prompted, select the connection method.
- Enter your credentials and click Connect.
- When the list of located accounts appears, choose LINK next to each account you want to reactivate.
- Click Next then Done on the last prompt.

Let us know how it goes!

Glen sCHULTZ

Thank you Quicken Anja!

I deactivated all NFCU accounts (both hidden and non-hidden)

I revoked 3rd party Quicken services on NFCU web page

I added new accounts and linked the bank accounts to the accounts in quicken

Did not work -Quicken re-established Express Web Connect + links (which NFCU no longer supports). No transactions were downloaded and adjusting transactions were logged into ny quicken NFCU accounts.

Hopefully there are other things to fix this…..

NotACPA

@Glen sCHULTZ I don't quite understand your initial message. You said "Navy Federal Credit Union abandoned .QFX downloads and also support for Express Web Connect+" which suggests that they dropped ALL download into Q, since QFX downloads are known as Web Connect.

But the FIDIR.TXT file, which records all of Q's connections with Financial Institutions, shows that EWC is still supported.

Navy Federal Credit Union https://www.navyfederal.org/ NA https://my.navyfederal.org/NFCU/ ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Also, when you say "adjusting transactions were logged" are you talking about an Investment account? NFCU doesn't support Investment accounts, but NFIS might.

Navy Federal Investment Services https://www.navyfederal.org/investment-services NA https://mpv3.orcasnet.com/#/login?destination=%2Faccounts ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

Glen sCHULTZ

Thanks for the reply NotACPA, let me try and clarify:

Email received from NFCU: QFX no longer supported. The email continued by saying "…. Visit Quicken's page to choose the right connection for your device type. This direct connection uses industry standard security and the same Open Banking APIs already supported by Intuit…" I misspoke in my previous message as I erroneously interpreted NFCU's guidance as I should expect Direct Connect vice EWC.

This is also consistent with what I observed when I followed Quicken Anja's directions - the links established when I reconnected using Add Account were EWC links (as identified in the connection method of respective account details)

I should have been clearer than "adjusting transactions were logged". None of the accounts are investment accounts. They are savings and checking accounts. When I attempted one step update, no transactions were downloaded and Quicken generated a Adjusting Transaction in each accounts register with memo Adjustment to offset newly-downloaded items before this date".

How can I get transactions to download?

NotACPA

When was the last time that you reconciled this accounts to a statement from NFCU? I suspect a while, which is why the adjustments (usually found with investments) were downloaded.

Also, are you using the "Reconcile to Online Balance" function? I never use that, preferring to reconcile to the actual monthly statement.

I also NEVER accept downloaded adjustments. They mean that I've got an error somewhere in my account, and being a retired auditor, I'd rather find and correct the error rather than accept the band-aid.

Glen sCHULTZ

Thanks NotACPA

Last reconcile to statement was about 5 months ago. I typically reconcile to online balance after downloading transactions every week or so. The failure to download transactions from NFCU likely generated the Adjustments and I did have the "Reconcile to Online Balance" toggled in Account Services - Online Details tab.

Not withstanding that the Quicken generated Adjusting Transactions when performing One Step Updates are splinters in the eye of God, and are deleted when encountered, I really need to figure out how to get the transaction downloads.

Any ideas on what else I can try?

Glen sCHULTZ

Problem remains - unable to download transactions from NFCU. All NFCU accounts are banking accounts in Quicken.

Quicken Anja

@Glen sCHULTZ Thank you for the update.

Since you've already completed the standard troubleshooting steps, and the issue is still occurring, we recommend contacting Quicken Support directly. They'll be able to collect your log files and investigate why transactions are not downloading despite the accounts reconnecting successfully.

Thank you!

Glen sCHULTZ

Thanks Quicken Anja!

Quicken Anja

You're welcome!

Carol E

I have the same issue. I contacted NFCU and was told they no longer support downloads to Quicken. The only options provided for downloads are a PDF or excel file. Neither of which I can bring into Quicken.