Non-existent downloaded transactions to accept

amodiot1

I'm having problems with trying to reset my account so I can receive downloads of recent transactions for a particular account. Quicken (desktop app on Windows 11) tells me that I cannot reset because there are downloaded transactions that must be accepted. Except I do not see any downloaded transactions to accept.

Has anyone encountered this? I've tried several steps to correct but am having no success.

Tom Young

Having "automatic entry" set to "on" has sometime resulted in what you're describing. I you do have that feature enabled then try disabling that under "Preferences" the shut Quicken down and re-open it.

Another thing to try it to go have that Account open then to the Online Center under "Tools" and see if the "Compare to register" button is active. If it is click on that.