Why are there "?"'s listed for every payee when automatically uploaded from my bank?

Janlyn7!

I have Quicken Classic for Windows. Every new transaction that is uploaded from my bank, has "?'" in the payee column. In the memo column, the correct payee is listed, along with the transaction information.

Quicken Anja

Hello @Janlyn7!,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
  • Please provide the exact file path as shown in the example below.

• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Could you please provide the name of the financial institution that you are seeing this issue with?
• Is this happening with one account in particular or across multiple different accounts?
• Which connection method are you using to connect (Direct Connect, Express Web Connect/Express Web Connect+, or Web Connect/QFX)?
• If possible, please provide a screenshot of the issue as well.
  • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
  • Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!