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CC-503 error with NFL Visa (Comenity)

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This discussion was created from comments split from: Widespread CC-501 and CC-503 Errors Today.

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carpenterr

UGHHHH…. my NFL, https://d.comenity.net/ac/nflvisa/public/home Giving the dreaded 503 so now having to manual enter transactions in Q. I have no issue logging on to comenity.net.

Quicken Kristina

Hello @carpenterr,

Thank you for letting us know you're encountering this issue. To troubleshoot, please follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password. This verifies both that your username and password are correct and that the account has not been locked due to too many failed login attempts.
Once you are logged in, review your account on the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings on the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Return to the Online Services tab and click Set up Now for each account you've deactivated.
Enter the correct login ID and follow the on-screen prompts to activate your account.

I hope this helps!

Sceptic

@carpenterr - you don't indicate which financial institution ID you are using, but if you haven't done so already, try using "Comenity Credit Card" as the financial institution to establish a connection.

carpenterr

@Sceptic - NFL EXTRA POINTS card, I can log in when I try to "ACTIVATE" by clicking their comenity.net that shows on the screen .

Takes me to their page, poof, I log in no issue. Just manually entering is a pain.

Sceptic

@carpenterr have you tried deactivating online services for the account in Quicken and then reactivating using "Comenity Credit Card" as the financial institution? Your CC-503 error tells me that you are using the wrong financial institution name to connect your account.

carpenterr

@Sceptic Yes, I even tried to create a new account using "Comenity Credit Card" with my credentials, but I could not access it via the web or Quicken.

[Edited - Readability]

Quicken Kristina

Thank you for your replies,

If you followed the troubleshooting I posted earlier and the issue persists, please contact Quicken Support directly for further assistance. They have tools we can't access in the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!